Essential Terms

A five-stage process: receiving, understanding, remembering, evaluating, and responding

The overall mood created by the people in an environment affects listening ability

Frameworks used to understand how communication operates and affects others (such as attribution, constructivism, or face negotiation)

Five approaches to handling conflict: avoiding, accommodating, collaborating, competing, and compromising

The ability to monitor one's own emotions and be aware of others' feelings to guide thinking and action

A framework for ethical decision-making based on three concepts: intent, means, and ends

An indirect reference is often used in place of a direct, potentially uncomfortable term

Media controlled by an organization to share official policies and procedures (such as newsletters or town halls)

Seven key roles: correlation, entertainment, mobilization, sensationalization, surveillance, transmission, and validation

A role played by media producers who decide what stories will be broadcast to the public