Course Learning Outcomes

Upon successful completion of this course, you will be able to:

  • Define the major components of the human communication process
  • Explain impression management both in formal and informal settings
  • List the ethical responsibilities of communicators in a diverse society
  • Explain the impact of diversity and culture on interpersonal communication and group communication
  • Identify competencies in interpersonal, small group, and organizational settings
  • List the components of conflict and identify strategies for conflict management
  • Identify relationship development personally and professionally
  • Explain the role of critical and active listening in various communication climates
  • Identify communication theories