How to Deliver Bad News in a Positive Way
This video reminds us to set expectations when delivering bad news, be direct, sympathize, and reframe the situation. Think of a time when you received bad news. Did you feel that the person delivering the news displayed empathy? Did you feel supported?
Source: Practical Inspiration, https://youtu.be/Vk0HmQZh5WU
This work is licensed under a Creative Commons Attribution 3.0 License.
Last modified: Thursday, November 11, 2021, 9:58 PM