2.6: Improving Verbal Communication
Read this section, which describes how to improve communication by defining your terms, choosing precise words, considering your audience, controlling your tone, checking for understanding, and adopting results-oriented approaches. After you read, try the exercises at the end of the section.
Watch this video, which focuses on word choice and vocabulary. It provides an in-depth look at the meaning of your word choices and the sounds of those words, and how they affect their effectiveness. This lecture will help you improve the clarity of your language, not necessarily add emphasis.
This video applies them to real-world messaging. Choose a realistic business message and apply these tips. Perhaps your business needs to communicate that it is opening a new store, or perhaps you need to remind employees of certain safety measures they must follow. Post your thoughts in the discussion forum to give your colleagues something to consider.