Achieving Efficiency and Effectiveness through Systems
This chapter discusses the four components of information systems and the role information technology plays in business. Read it to gain a basic understanding of these two critical topics, then attempt the two case studies and answer the questions that accompany each case.
IS budgeting
Managerial performance measures
Effectiveness measures relate to how well a firm is able to meet its business objectives once it is enabled by the new information system, and therefore measures whether the system has improved the organization's effectiveness.