Using Supply Chains to Create Value for Customers

Read this chapter. Think about the processes and key components involved such as costs, outsourcing, social responsibility, environment, planning, and inventory control. Watch the video clips for Who Ya Gonna Call and Amazon Fullfillment. Answer the review questions at the end of each section.

Track and Trace Systems and Reverse Logistics

REVIEW QUESTIONS

  1. Why is being able to track products important to companies? Why is it important to consumers? How can it add value to products?
  2. What place does reverse logistics have in a company’s supply chain?