Emotional Intelligence and Trust in Servant Leadership

This article points out that confidence in business leaders is declining. The researchers explore the relationship between trust, emotional intelligence, and the servant leadership style. Thie reading will help you understand the followers' perception of servant leadership.

Research design

Research procedure

Data collection: The sampling method employed for this study was non-probability sampling. This sampling technique was chosen due to the constraints of gathering data in private sector organisations, where the researcher did not have direct access to the candidates. This study followed a hard-copy approach in distributing the questionnaires, as this was the expressed preference of the private sector organisations. The survey consisted of four sections that had to be completed by members of the sample. Thus, the composite questionnaire (comprising of a biographical section and the SLQ, EQI and WTS) constituted the measuring instrument. Surveys were translated into Afrikaans and presented to participants in both English and Afrikaans. Instructions were provided on the cover page of the questionnaire to ensure respondents of confidentiality and anonymity and also to obtain informed consent.