It's Your Job to Make Others Understand
Seek first to understand, then seek to be understood. It is a communicator's responsibility to make others understand the communication. In this video, he recommends a simple three-step process. After watching, think about when someone misunderstood your message, and then try analyzing the situation by describing the purpose, details, and action. Did this process help you identify where you erred or were weak in your responsibilities as a communicator?
Source: Pat McDonald
This work is licensed under a Creative Commons Attribution 3.0 License.