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BUS210: Corporate Communication
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◄ Unit 9 Study Guide: Group Communication, Teamwork, and Leadership
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Course Syllabus
Course Terms of Use
Business Communication for Success
: "Chapter 1, Section 1: Why Is It Important to Communicate Well?"
"What is Communication and Why Does It Matter?"
Business Communication for Success
: "Chapter 1, Section 2: What Is Communication?"
University of Amsterdam: "What is Communication?"
Ann-Louise Davidson and Nadia Naffi's "Shannon and Weaver Model"
"How does Communication Work?"
Business Communication for Success
: "Chapter 1, Section 3: Communication in Context"
"Levels of Communication"
Business Communication for Success
: "Chapter 1, Section 4: Your Responsibilities as a Communicator"
Pat McDonald's "It's Your Job to Make Others Understand"
"The NLP Communication Model"
"Nonverbal-Verbal Channels"
Monique Cloutier's "Words, Tone, and Body Language: Matching and Mirroring to Build Rapport"
Unit 1 Assessment
Business Communication for Success
: "Chapter 2 Introduction and Section 1: What is Language?"
John Whorter's "What is Language?"
Jessica Bolack Frank's "Plain Language"
Business Communication for Success
: "Chapter 2, Section 2: Messages"
Dianna Booher's "Are You Reasoning Right?"
Courtland Bovee and John Thill's "A New Organizing Model for Business Messages"
Business Communication for Success
: "Chapter 2, Section 3: Principles of Verbal Communication"
"The Power of Verbal Communication"
Business Communication for Success
: "Chapter 2, Section 4: Language Can Be an Obstacle to Communication"
"Language as an Obstacle to Communication"
Business Communication for Success
: "Chapter 2, Section 5: Emphasis Strategies"
Diana Booher's "Four Ways to Cut the Clutter From Your Business Writing"
National Digital Learning Arena: "Descriptive Language"
"Tutorial on Style in Professional Writing: Active and Passive Voice"
Business Communication for Success
: "Chapter 2, Section 6: Improving Verbal Communication"
Saint Cloud State University: "Choosing Good Words"
Diana Booher's "Four Tips to Make Your Message Memorable"
Unit 2 Assessment
Business Communication for Success
: "Chapter 3, Section 1: Self-Understanding Is Fundamental to Communication"
Wikipedia: "The Pygmalion Effect"
Business Communication for Success
: "Chapter 3, Section 2: Perception"
University of Amsterdam: "Selective Processing"
University of Amsterdam: "Cognitive Shortcuts"
Business Communication for Success
: "Chapter 3, Section 3: Differences in Perception"
University of Amsterdam: "Central and Peripheral Route"
Business Communication for Success
: "Chapter 3, Section 4: Getting to Know Your Audience"
University of Amsterdam: "Active Audiences"
Morry Morgan's "Know Your Audience, or Kill Them"
Business Communication for Success
: "Chapter 3, Section 5: Listening and Reading for Understanding"
Stand Up, Speak Out
: "Chapter 4 Introduction and Section 1: Listening vs. Hearing"
Keele University: "Active Listening Strategies"
Unit 3 Assessment
Business Communication for Success
: "Chapter 4, Section 1: Oral versus Written Communication"
"Oral vs. Written Communication"
Business Communication for Success
: "Chapter 4, Section 2: How Is Writing Learned?"
Business Communication for Success
: "Chapter 4, Section 3: Good Writing"
Business Communication for Success
: "Chapter 4, Section 4: Style in Written Communication"
Business Communication for Success
: "Chapter 4, Section 5: Principles of Written Communication"
Dianna Booher's "Good Business Writing Habits"
Business Communication for Success
: "Chapter 4, Section 6: Overcoming Barriers to Effective Written Communication"
Dianna Booher's "Communication Mistakes by Salespeople"
Business Communication for Success
: "Chapter 9: Business Writing in Action"
Business Communication for Success
: "Chapter 6, Section 2: Writing Styles"
Hong Kong Polytechnic University: Peter Birch, Jim Lo, Phil Todd's "Email Etiquette"
Dianna Booher's "Writing a Winning Sales Proposal Is Like Building a Grand House"
Jim Ackerman's "The Inverted Pyramid"
"Business Writing"
Unit 4 Assessment
Business Communication for Success
: "Chapter 10, Section 1: Before You Choose a Topic"
Business Communication for Success
: "Chapter 10, Section 2: Choosing a Topic"
Business Communication for Success
: "Chapter 12: Organization and Outlines"
Business Communication for Success
: "Chapter 12, Section 5: Organizing Principles for Your Speech"
Keele University: Matt Coombe-Boxall's "Presentations Skills, Principles, and Practicals"
Business Communication for Success
: "Chapter 13, Section 1: Functions of the Presentation to Inform"
Boundless: "Variations in Language"
Business Communication for Success
: "Chapter 13, Section 2: Types of Presentations to Inform"
Business Communication for Success
: "Chapter 13, Section 3: Adapting Your Presentation to Teach"
Business Communication for Success
: "Chapter 13, Section 5: Preparing Your Speech to Inform"
Business Communication for Success
: "Chapter 13, Section 6: Creating an Informative Presentation"
Business Communication for Success
: "Chapter 12, Section 3: Building a Sample Speech"
Business Communication for Success
: "Chapter 14, Section 6: Speaking Ethically and Avoiding Fallacies"
Business Communication for Success
: "Chapter 14, Section 2: Principles of Persuasion"
Business Communication for Success
: "Chapter 14, Section 3: Functions of the Presentation to Persuade"
Business Communication for Success
: "Chapter 10, Section 5: Overcoming Obstacles in Your Presentation"
Brooke Wheeler, John Dean, and Madhu Yennawar's "Cross Cultural Communication"
Business Communication for Success
: "Chapter 14, Section 5: Making an Argument"
Critical Thinker Academy: "What Is a Strong Argument?"
Business Communication for Success
: "Chapter 14, Section 8: Elevator Speech"
Dianna Booher's "What Makes a Great Elevator Speech"
Business Communication for Success
: "Chapter 15: Business Presentations in Action"
"Examples of Soundbites"
Business Communication for Success
: "Chapter 15, Section 3: Meetings"
Gareth Williams' "How to Set Out a Meeting Agenda"
Unit 5 Assessment
Business Communication for Success
: "Chapter 17: Negative News and Crisis Communication"
"Examples of Bad News Messages"
Business Communication for Success
: "Chapter 17, Section 2: Eliciting Negative News"
Business Communication for Success
: "Chapter 17, Section 3: Crisis Communication Plan"
"Crisis Communication Plan"
Keith Robertory's "Risk & Communication Crisis Basics"
Keith Robertory's "Risk & Communication Crisis Basics"
Business Communication for Success
: "Chapter 17, Section 4: Press Conferences"
University of Kansas: "Preparing a Press Conference"
Unit 6 Assessment
Business Communication for Success
: "Chapter 16: Intrapersonal and Interpersonal Business Communication"
Business Communication for Success
: "Chapter 16, Section 2: Self-Concept and Dimensions of Self"
Rusty Waller's "Self-Concept and Personal Growth"
Business Communication for Success
: "Chapter 16, Section 3: Interpersonal Needs"
Wikipedia: "Interpersonal Communication"
Business Communication for Success
: "Chapter 16, Section 4: Social Penetration Theory"
Business Communication for Success
: "Chapter 16, Section 5: Rituals of Conversation and Interviews"
Business Communication for Success
: "Chapter 16, Section 6: Conflict in the Work Environment"
Unit 7 Assessment
Business Communication for Success
: "Chapter 18: Intercultural and International Business Communication"
Business Communication for Success
: "Chapter 18, Section 2: How to Understand Intercultural Communication"
Business Communication for Success
: "Chapter 18, Section 3: Common Cultural Characteristics"
University of Amsterdam: "The Cultural Approach"
"Common Cultural Characteristics"
Business Communication for Success
: "Chapter 18, Section 4: Divergent Cultural Characteristics"
University of Amsterdam: "Cultural Groups"
Business Communication for Success
: "Chapter 18, Section 5: International Communication and the Global Marketplace"
Business Communication for Success
: "Chapter 18, Section 7: The International Assignment"
Business Communication for Success
: "Chapter 18, Section 6: Styles of Management"
Bob Norton's "Five Styles of Management"
Unit 8 Assessment
Business Communication for Success
: "Chapter 19: Group Communication, Teamwork, and Leadership"
Business Communication for Success
: "Chapter 19, Section 2: Group Life Cycles and Member Roles"
Business Communication for Success
: "Chapter 19, Section 3: Group Problem Solving"
Business Communication for Success
: "Chapter 19, Section 4: Business and Professional Meetings"
Dianna Booher's "Get Your Point Across in Meetings"
Business Communication for Success
: "Chapter 19, Section 5: Teamwork and Leadership"
Unit 9 Assessment
Unit 1 Study Guide: Introduction to Business Communication
Unit 2 Study Guide: Delivering Your Message
Unit 3 Study Guide: Understanding Your Audience
Unit 4 Study Guide: Effective Business Writing
Unit 5 Study Guide: Developing and Delivering Effective Business Presentations
Unit 6 Study Guide: Negative News and Crisis Communication
Unit 7 Study Guide: Intrapersonal and Interpersonal Business Communication
Unit 8 Study Guide: Intercultural and International Business Communication
Unit 9 Study Guide: Group Communication, Teamwork, and Leadership
BUS210: Certificate Final Exam
BUS210: Saylor Direct Credit Final Exam
BUS210: Certificate Final Exam ►
Courses
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BUS210: Corporate Communication
Sections
Course Introduction
Unit 1: Introduction to Business Communication
Unit 2: Delivering Your Message
Unit 3: Understanding Your Audience
Unit 4: Effective Business Writing
Unit 5: Developing and Delivering Effective Presentations
Unit 6: Negative News and Crisis Communication
Unit 7: Intrapersonal and Interpersonal Communication
Unit 8: Intercultural and International Communication
Unit 9: Group Communication, Teamwork, and Leadership
Study Guides
Course Feedback Survey
Certificate Final Exam
Saylor Direct Credit
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