Personality, Attitudes, and Work Behaviors
Read the introduction and section 2.1, which examines how the SAS Institute treats its employees and how this policy has affected the company. Being an effective manager requires more than just understanding concepts and principles. Managers have to be able to express a personal, softer side in order to achieve trust, commitment, and buy-in from those they manage. Basically, you have to show your human capital (your employees) that you care about them as people.