Introduction

Two aspects of quality that information systems (IS) professionals need to concern themselves with are reviewed in this paper. The first focuses on what exactly must be done to a software product or what components it should contain so as to distinguish it as a quality product and elevate it from being simply a good product. The second concern addresses how quality impacts an organisation's strategic philosophy. The paper is therefore set out to reflect these two topics. In section 2 software quality is first defined. Models of quality factors are introduced and one of them is selected as a framework for explaining those factors. Finally, in section 3, the strategic contribution of quality to business issues like product differentiation, tendering and estimating, system acquisition and employee productivity is considered.