Conflict Management

What you'll learn to do: Discuss the history of negotiating techniques within organizational behavior

Now we understand what conflict is and ways it can be managed, we will move onto negotiation. And if you think conflict causes anxiety, wait until you meet negotiation!

People are intimidated by the negotiation process, and the reason for it is because they think negotiation is personal issue. But negotiation is about solving problems and arriving at win-win solutions for all the parties involved. The people component should only add benefit to the negotiation process, not add an element of dread.

Negotiation skills are highly valuable in the business world, and here we're going to talk about techniques that bring about successful issue resolution.