How to Deliver Bad News in a Positive Way

This video reminds us to set expectations when delivering bad news, be direct, sympathize, and reframe the situation. Think of a time when you received bad news. Did you feel that the person delivering the news displayed empathy? Did you feel supported?

Source: Practical Inspiration,
Creative Commons License This work is licensed under a Creative Commons Attribution 3.0 License.

Last modified: Thursday, November 11, 2021, 9:58 PM