|1.1: Work Culture Case Studies
|Yahoo! Home Work Edict Is All About Rebooting Its Notorious Company Culture
Read this article, which explains how Yahoo! changed its corporate culture by eliminating its previous policy encouraging telecommuting and enforcing a new, stricter workplace policy that requires all employees to work on site in company offices. Consider how this change may impact productivity at Yahoo!, as well as how it may set a precedent for work cultures in other organizations. This case study will introduce you to some of the dilemmas faced by corporations and managerial staff in the 21st century.
Read the introduction and section 8.1, which briefly introduce the world of Google. As a real-life business application of the concepts you have learned in this course, this description of Google provides you with an understanding of how a modern, rapidly expanding company creates its own organizational culture.
|1.2: Why Managers Need To Understand Organizational Culture
|Understanding Organizational Culture
Read this section, which discusses assumptions, values, and artifacts as they apply to organizational culture. You will learn how to identify elements of organizational culture, as well as develop an understanding of why it has become such an important aspect of a manager's success. This section also includes a discussion of the multiple layers of organizational culture that exist, and how you can better understand and interpret each one.
|1.3: How Managers Can Measure and Identify Organizational Culture
|Measuring Organizational Culture
Read this section, which explains the seven dimensions of organizational culture and discusses how to use these dimensions to identify the impact of cultural strengths within an organization. The goal of studying this information is to help you better recognize the roles and functions that a manager must fulfill in order to make a successful impact on productivity - which, in turn, further supports the achievement of organizational goals and objectives. Carefully examine Figure 8.6, which provides an illustrated profile of organizational cultures.
|Guide to Communication and Corporate Culture
Read this article, which explains the essence of corporate culture and the different types of cultures that exist within organizations.
|1.4: How Managers Form and Maintain Organizational Cultures
|Creating and Maintaining Organizational Culture
Read this section, which discusses strategies that will assist you in better understanding organizational culture in the workplace. Several of the key points in this reading are expressed through visual models in order to help you understand how to create and maintain a productive culture within an organization.
|Shifting Corporate Culture
Listen to this audio clip featuring former Shell Oil executive Anita Burke, who considers controversial issues that have led to dramatic changes in corporate culture.
|1.5: Managers Have To Be Aware of Organizational Cultural Changes
|Creating Culture Change
Read this section, which introduces a six-step process that managers can use to support and implement cultural change. As an organization grows and develops, so does its culture. A manager must be prepared to assist in adjusting organizational culture as needed. Pay careful attention to this model for change, especially under the headings in the text titled "Creating a Sense of Urgency" and "Role-Modeling".
|1.6: Check Yourself: Do I Fit In?
|Developing Your Personal Skills: Learning to Fit In
Read this section, which further elaborates on the idea of employee fit. Usually, when a company makes a decision to employ someone, it should be understood that the hiring managers have taken the time to assess the candidate's ability to fit within the structure of the organization. This reading provides insight that will assist you in making similar decisions about an organization you may be joining. You should focus on how to proactively assess an organization's environment in order to determine whether or not your skills, personality, and character dynamic fit well into the structure of the organization. This reading will cover the key factors that you should consider prior to joining a new organization.
|1.7: Building Organizational Culture in a New Business Venture
Read this article and consider the following questions: How important is a company's culture to its bottom line? How do the eight guiding principles mentioned in this reading foster a positive company culture? Does the company you work for, or one you are familiar with, have a positive company culture? If yes, how so? If not, how do you think implementing these eight principles could help change the culture for the better?
|Subunit 1.7 Discussion
Reflect on the article about company culture that you have just read. Consider a company you have worked for, or one that you are familiar with, in which the culture was a positive one. What were the aspects of this culture that made your experience positive? On the flip side, have you ever experienced a negative company culture? How did you deal with this negative environment? Share your thoughts on these questions in the course discussion forum by clicking the link above and creating a free account (if you have not already done so). Read the responses that other students have posted and post your own comments on the forum. Be sure to take advantage of this opportunity to connect with your peers and to receive meaningful feedback of your own.
|Unit 2: Diversity
|Skills for Change – Diversity at Work
Read this article and consider the following questions: How important is it for an organization to incorporate diversity into every facet of its business? Why have many businesses chosen to adopt only a couple practices in support of diversity and change? What do all five examples of diversity champions have in common? How do you think their outstanding diversity efforts have contributed to their success?
|2.1: Managing a Diverse Workforce
|Managing Demographic and Cultural Diversity
Read this section, which explains how diversity is changing the workforce.
|Doing Good as a Core Business Strategy: The Case of Goodwill Industries
Read this section, which includes a discussion of the challenges and benefits of diversity, and the tools you can use in your work as a manager to address various aspects of diversity.
|The Value of Ethnic Diversity in the Teaching Profession: A New Zealand Case Study
Read this article and consider the following questions: What is the impact of changing demographics on the workforce in New Zealand? And, as demographics change worldwide, how should organizations respond in terms of their hiring practices? Do you think the outcomes of this case study could be applied to other industries besides education? In conjunction with the findings within the education industry, do you think that educating all employees about diversity is beneficial to a business's success? If so, how?
Read this section, which discusses cultural identity and how to better analyze culture in the business world using Dutch researcher Geert Hofstede's framework. Study this information with an eye toward uncovering ways to address cultural impact on organizational behavior and learning how to become better equipped to make management decisions associated with culture (filtered through an understanding of diversity, as mentioned in the previous reading).
|Cultural Diversity and the Role of Ethics and National Culture
Read sections 2.3 and 2.4, which discuss how to integrate the concepts of culture, diversity, and ethics into a cohesive thought process that can be used to support national and international management decisions.
|Managing Diversity for Success: The Case of IBM
Read this section, which provides a case study of the workplace environment at IBM. Think about how models and concepts of workforce diversity might apply to IBM and its efforts to promote a positive, fulfilling, and challenging work environment for its many employees.
|2.2: Generational Diversity
Read this article and consider the following questions: How prevalent is generational diversity in today's organizations? What are some of the differences between each generation group? How important is it for a person to know his or her own generational tendencies as well as the generational tendencies of coworkers? What generation group do you belong to, and what generational tendencies do you notice in your own behavior? How do these tendencies affect your interactions with others?
|Subunit 2.2 Discussion
Reflect on the article about generational diversity that you have just read. What, if any, impact does generational diversity have on your own workplace? Are younger, more technologically comfortable employees tolerant of older employees who may not possess as many technological skills? Have you observed the reactions of older employees to new technology, and if so, how did these employees deal with those changes? Share your thoughts on these questions in the course discussion forum by clicking on the link above and creating a free account (if you have not already done so). Read the responses that other students have posted and post your own comments on the forum. Be sure to take advantage of this opportunity to connect with your peers and to receive meaningful feedback of your own.
|3.1: Defining Business Ethics
|Business Ethics and Social Responsibility
Read the introduction and section 2.1, which describe managerial duties in the workplace. Managers have a number of responsibilities when they take on the role of overseeing the resources of a company. As they carry out their tasks, managers must be ready and able to apply the core elements of ethics in the workplace.
|3.2: An Individual Approach to Ethics for Managers
|The Individual Approach to Ethics
Read this section, which describes a variety of ethical approaches that managers can utilize in the workplace. In this reading, you will learn the necessary steps that a manager must use when making an ethical decision, as well as how to solve a particular ethical dilemma or ethical lapse. Be sure to carefully review all the information presented in this section, especially the "Key Takeaways" presented at the end of the reading.
|3.3: Identifying Ethical Issues
|Identifying Ethical Issues
Read this section, which describes how ethical issues affect managerial decisions. Many business scandals revolve around individuals in powerful management positions who have made decisions laced with unethical behavior. In this section of the reading, you will learn how to analyze ethical behavior in order to appropriately address potential concerns as they may arise. Focus in particular on concepts such as integrity and bribery, which help provide an ethical framework on which to base your managerial decisions.
Read this section, which covers the typology of ethical lapses.
|Top 12 Business Ethics Issues
Read the section and then review table on business ethics issues. After thoroughly studying these two resources, consider the following questions: Of the twelve ethical lapses mentioned in the article and table, which one is the most frequently broken in your own workplace? What actions might an organization take to fix these unethical behaviors? Do you think unethical behaviors are becoming more common in the workplace? If so, why?
|3.4: Understanding Corporate Social Responsibility
|Corporate Social Responsibility
Read this section, which defines corporate social responsibility and provides an introductory discussion about the numerous responsibilities that corporations carry out in service to their stakeholders.
|3.5: What Is Environmentalism?
Read this section, which highlights various ways in which companies have adopted green environmental manufacturing processes. Managers are often responsible for working alongside engineers and scientists in order to establish and implement improvements that lead to a more environmentally friendly mode of output. New movements toward sustainability and clean energy have pushed corporations and small businesses to minimize the negative effects of production on their surrounding environments.
|3.6: Responsibilities to Stakeholders
|Stages of Corporate Responsibility
Read this section, which introduces the five stages of corporate responsibility.
|Stakeholders and Corporate Social Responsibility
Read this article and consider the following questions: Who are the shareholders and stakeholders of a business that you are familiar with? What is the primary source of conflict between shareholders and stakeholders? Why is stakeholder responsibility so important? How does following the five stakeholder principles lead to stakeholder satisfaction?
|3.7: Making CSR Work for All Stakeholders
|Business Case for Corporate Social Responsibility
Read this article and consider the following questions: How important is CSR to you as a consumer and a business professional? How can CSR positively and negatively impact a company? Do the benefits of CSR activities outweigh the drawbacks? If so, why?
|3.8: Ethical Issues and Considerations
|The Organizational Approach to Ethics
Read this section, which describes how unique business cultures help to shape the professional lives of managers and employees. Codes of conduct and verbalized expectations are of tremendous importance in the 21st century, as they help raise awareness about the issues and business practices that are of greatest concern to an organization. In this section of the reading, you will learn how companies use a variety of means in order to promote ethical leadership. You will also see how a clear and concise code of conduct can act as a significant asset to an organization.
Read this article and consider the following questions: What is values-based leadership? How is values-based leadership different from other leadership styles? Do you know any values-based leaders? If so, do they apply the key values-based leadership qualities noted in this article? In what ways do these leaders apply these qualities?
|Gauging Ethics in Corporate Life
Watch these two short videos featuring Carly Fiorina, the former CEO of Hewlett-Packard (HP). Fiorina introduces some important points to consider when approaching company ethics, including the long-term advantages gained by a company that emphasizes ethically based work.
|Ethics and Business Success
Read this article and think about examples of ethical companies you are familiar with. How do these companies compare with the companies discussed in this reading? If you work for a company with strong ethics and values, how do you feel about working for this organization? Does your company have a code of conduct or code of ethics? Next, think about how you feel when you purchase products or services from companies with good ethical reputations. Also consider companies you are aware of that have exhibited poor ethical behavior; as a consumer, how do you feel about purchasing products or services from those organizations?
|The War Against Corruption
Read this article and answer the following questions: Does corruption exist in society today? If so, where? How widespread a problem do you consider corruption to be? Does the organization you work for, or one you are familiar with, implement any of the anti-corruption actions noted in this article? How can you make a difference in the war against corruption?
|Business and Human Rights
Read this article and consider how international laws and US courts provide jurisdictions over human rights violations. What position do you think the US Supreme Court should take on this issue? How can international entities, such as the United Nations Global Compact and the Office of the High Commissioner for Human Rights, continue to have a positive impact on corporate global human rights policies?
|Course Feedback Survey
|Course Feedback Survey