Examine the importance of creating honest and ethical sales relationships, communicating with customers, making a sales presentation, and using your leadership skills to motivate your sales team.
Study how our culture views and values the ideas, qualities, and ideals of ethical leadership. Consider the essential qualities of good leadership: honesty, moral courage and moral vision, compassion, fairness, intellectual excellence and willingness to listen to others, creative thinking, aesthetic sensitivity, good timing, and selflessness.
Learn how to identify appropriate workplace strategies for discouraging dysfunctional conflict (often based on misunderstanding, personalities that clash, negative stereotypes, and bias), and promote respectful functional conflict to foster creative thinking, problem-solving techniques, and innovation. Explore different methods of conflict resolution, including negotiation, mediation, arbitration, litigation, and other remedies.
Explore how raw materials are selected, obtained, and then distributed to the customer as a finished product – the supply chain. Learn how every step in the process can be affected by changes in distribution, resource availability, and other external factors.
Explore management by investigating what management is and the role managers play in fulfilling an organization's objectives.
Explore organizational structures and how traditional management practices are making way for more modern approaches.
Explore the planning functions of managers, including management strategy frameworks, components of business strategy, and setting and achieving goals and objectives.
Explore the broad field of Human Resource Management and learn about the importance of strategic employee recruitment, selection, and retention.
Explore historical theories of management, the effect of globalization on management, and how firms conduct international business.
Explore aspects that are important to the climate of a company – organizational culture, diversity, and business ethics – and why they are important.
Explore topics including the leadership and management skills necessary in the different stages of group development, how to create an effective team, and how to harness a team's strengths.
Learn about the decision-making process, including basic decision types, tools, methods, and the insights that help you realize how decision-making involves both logic and emotion.
Learn fundamental communication theories and practices necessary for becoming a critical consumer and producer of messages by focusing on the concepts of messages, audience, medium, and cultural context.
Explore mass communication and earn practical skills for effective communication across various media platforms.
Explore the tools and strategies needed to foster a positive and productive communication culture in the workplace.
Discover the competencies, stages, settings, roles, and ethical considerations in small-group communication for practical application.
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Time: 15 hours
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Free Certificate
Apply crisis communication principles to protect and defend a company or organization facing a crisis or a challenge that threatens to harm its brand or reputation.
Explore the elements that contribute to preparing for and successfully delivering presentations, such as audience analysis, methods for crafting your message, planning for careful and effective oral presentation, and creating supportive material and presentation aids.
Get a competitive edge in the marketplace by understanding data visualization, performing quantitative and qualitative data analysis, crafting data visualizations, and presenting results.
