PRDV230: Resources | Saylor Academy

Topic	Name	Description
	Course Syllabus

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Course Introduction

Course Syllabus

Unit 1: Functional versus Dysfunctional Conflict

1.1: Functional Conflict and its Role in Innovation

1.2: Reasons for Dysfunctional Workplace Conflict

1.3: Misunderstandings or Disagreements from Organizational Structure

1.4: Resource Scarcity

1.5: Misunderstandings or Disagreement from Task Interdependence

1.6: Conflicting Personality Types

1.7: Negative Stereotypes and Cultural Biases

1.8: Gender-Based Stereotypes

1.9: Age-Based Stereotypes

1.10: Culture-based Biases and Stereotypes

1.11: Avoiding Biases and Stereotypes

1.12: The Effects of Dysfunctional Conflict on Work Products

Unit 2: Best Practices for Conflict Resolution

2.1: Five Styles of Handling Conflict

2.2: Methods of Conflict Resolution

2.3 Negotiation

2.4: Mediation

2.5: Arbitration

2.6: Litigation

2.7: Understanding Each Party

2.8: Working toward a Common Goal

2.9: Barriers to Reaching a Common Goal

2.9: Planning to Reach a Common Goal

2.10: Grievance Procedures

Unit 3: Legal Issues

3.1: Laws to Protect Workers

3.2: Hostile Work Environments

3.3: Fear of Retaliation

3.4: Not Meeting Expectations

3.5: The Equal Employment Opportunity Commission (EEOC)

Unit 4: Conflict Resolution Procedures

4.1: Managing Conflict Resolution

4.2: Example Policies and Procedures

Course Feedback Survey

Certificate Final Exam