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BUS606: Operations and Supply Chain Management
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Course Introduction
Course Syllabus
Unit 1: Introduction to Operations and Supply Chain Management
1.1: Operations and Productivity
1.2: Optimizing Operations
1.2.1: Global Optimization
1.2.2: Uncertainty in OSCM
1.3: Goods vs. Services
1.3.1: Manufacturing
1.3.2: Services
1.3.3: Decentralized Supply Chains
1.3.4: Dropshipping
Unit 1 Study Resources
Unit 1 Assessment
Unit 2: Process and Service Design Capacity Management
2.1: Evaluating Production and Service Systems
2.2: System Design and Economies of Scale
2.2.1: More on Economies of Scale
2.2.2: Priorities and the Role of Buffers
2.3: Little's Law
2.4: Flow Analysis
2.4.1: Flow Diagrams
2.4.2: Capacity, Throughput Time, and Cycle Time
2.4.3: Product and Process Layouts – Line Balancing
2.4.4: Bottlenecks
2.4.5: Process Analysis and Gantt Charts
2.4.6: Throughput and Bottleneck Factors
Unit 2 Study Resources
Unit 2 Assessment
Unit 3: Operations and Process Analysis
3.1: Process Analysis
3.1.1: Process Flow Charting
3.1.2: Performance Analysis Measures
3.2: Production Analysis
3.2.1: Lean Production Systems
3.2.2: Performance Analysis Measures
3.3: Services Analysis
3.4: Waiting and Queues
Unit 3 Study Resources
Unit 3 Assessment
Unit 4: Scheduling Model Analysis
4.1: The Role of Manufacturing Processes in Scheduling
4.1.1: Types of Manufacturing Processes
4.1.2: Job Sequencing and Priority Rules
4.2: Labor Resource Scheduling
4.2.1: Analytical Approaches to Developing Personnel Schedules
4.2.2: Labor Standards
4.3: Scheduling Workers, Material, and Jobs
Unit 4 Study Resources
Unit 4 Assessment
Unit 5: Demand Forecasting
5.1: Forecasting the Fundamentals
5.2: Quantitative Forecasting
5.2.1: Time-Series Forecasting
5.2.2: Decomposition
5.2.3: Linear Regression
5.2.4: Moving Average
5.2.5: Exponential Smoothing
5.3: The Components of Demand
5.3.1: Trends
5.3.2: Seasonality
5.4: Causal Relationships
5.5: Forecasting Errors
5.6: Qualitative Forecasting
Unit 5 Study Resources
Unit 5 Assessment
Unit 6: Process and Inventory Management
6.1: Lean Operations
6.1.1: JIT versus JIC
6.1.2: Kanban Systems
6.2: Quality Control
6.2.1: Process Capability
6.2.2: Statistical Process Control
6.2.3: Total Quality Management
6.2.4: Six Sigma
6.2.5: ISO 9000
6.3: Inventory Models
6.3.1: Questions and Metrics
6.3.2: Constant Demand Model
6.3.3: Time-Varying Demand Model
6.3.4: Stochastic Inventory Model
6.4: Safety Stock and Uncertainty
Unit 6 Study Resources
Unit 6 Assessment
Unit 7: Facility Analysis – Location and Layout Planning
7.1: Criteria for Location Selection
7.1.1: Factor Rating System
7.1.2: Cost-Profit-Volume Analysis
7.1.3: Linear Programming Transportation
7.1.4: The GIS/Centroid Method
7.2: Facility Layout Objectives
7.2.1: Classifying Layouts
7.2.2: Layout Problems
7.3: Manufacturing-Facility Layouts
Unit 7 Study Resources
Unit 7 Assessment
Unit 8: Supply Chain Distribution and Logistics
8.1: Distribution Network Analysis
8.1.1: Tiered Suppliers
8.1.2: Subassembly Suppliers
8.1.3: Supplier Relations
8.1.4: Reverse Supply Chain
8.2: Network Design
8.2.1: Number and Location of Distribution Centers
8.2.2: Global Location Center Decisions
8.2.3: Allocating Product to Distribution Centers
8.2.4: Vehicle Routing Models
8.3: 1PL, 2PL, 3PL, 4PL, and 5PL Logistics
8.4: Domestic and Global Logistics
8.5: Green and Reverse Logistics
8.6: Service Response Logistics
Unit 8 Study Resources
Unit 8 Assessment
Unit 9: Supply Chain Integration and the Bullwhip Effect
9.1: Demand and Supply Uncertainty in Supply Chains
9.1.1: Supply Chain Strategies
9.1.2: Push- and Pull-Based Systems
9.2: Types of Supply Chains
9.2.1: The Efficient, Responsive, and Agile Continuum
9.2.2: The Effects of Demand and Supply
9.2.3: Agile and Lean Production Processes
9.3: Supply Chains and Product Types
9.4: Measuring and Optimizing Supply Chain Performance
9.5: The Bullwhip Effect
9.5.1: Variability and the Magnification of Demand
9.5.2: Distortion, Coordination, and Information Sharing
9.6: IT and e-Commerce
Unit 9 Study Resources
Unit 9 Assessment
Unit 10: Project Management
10.1: Principles and Goals of Project Management
10.2: Project Structures
10.3: Work Breakdown Structures, Project Control Charts, and Earned Value Management
10.3.1: Earned Value Management (EVM)
10.3.2: EVM Calculations
10.3.3: EVM Charts
10.4: Planning Models
10.4.1: The Critical Path Method (CPM) and CPM Sensitivity Analysis
10.4.2: Cost-Time Considerations and Project Crashing
10.5: Evaluating Tradeoffs Using Probability and Confidence Estimates
10.6: Probability and Confidence Estimates of Project Completion
Unit 10 Study Resources
Unit 10 Assessment
Study Guide
Course Feedback Survey
Certificate Final Exam
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BUS606: Operations and Supply Chain Management
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