Topic Name Description
Course Syllabus Page Course Syllabus
1.1: Operations and Productivity Page Operations Management

Watch this video which provides a general overview of operations and productivity. Pay attention to the lists on the white board. Which elements do you think are the most important to operations? What elements will help to increase productivity?

Page Supply Chain Management

Watch this video. It will visually walk you through Supply Chain Management along with a mention of associated careers.

Page Overview of Production and Operations Management

Read this article. Pay particular attention to the 3 main types of decisions.

Page Introduction to Management Introduction

Watch this video. It is a good introduction to operations management, presenting both a historical context and a description of how individuals require management and leadership qualities within the organizational structure. In addition, it details the overall role of OSCM in a business, system optimization, and within the context of globalization.

1.2: Optimizing Operations Page Supply Chain Management

Read this chapter. More than ever, supply chain managers play a major role in both cost control during the process and customer satisfaction at the end. Dell computer is used here as an example of their international supply chain process.

Page Improving Production and Operations

Read this article and compare and contrast different production and operations approaches. Which ones do you think would apply to your favorite brand?

Book Productivity

Read this chapter, which explores the beneficiaries of, affecting factors, measurement of, and technological advances associated with productivity.

1.2.1: Global Optimization Book Supply Chain Management Case Study

Read this journal article, which examines supply chain management drivers and the motivation of sustainability for manufacturing enterprise supply chains in Pakistan.

Page What is Supply Chain Management?

Watch this video which describes the four main global links manufacturing and operations, transportation, warehouse, and distribution. It also explores examples of how effective supply chain management works.

Page Global Trade in the United States

Read this article, which, along with trade issues, touches on the interconnectedness of many other countries to be successful. Think of your favorite coffee shop or fast food restaurant and how they differ in products from one country to another.

1.2.2: Uncertainty in OSCM Book Supply Chain Uncertainty and Environmental Management

Read this article, which examines the impact of supply chain uncertainty on environmental management spending in manufacturing. Focus on the sections of Supply Chain Uncertainty and Linking Supply Chain Uncertainty to Environmental Management. What is your definition of uncertainty in supply chain management?

Book Securing a Supply Chain

Read this executive summary and introduction as a guide addressing security, its importance, the major players, logistics requirements, as well as the overall vision.

1.3: Goods vs. Services Book Services versus Products

Read this chapter, which describes how intangibility differentiates a service from a product. While reading this passage think about what intangible purchases you may have made and how you determined the value of the product was high enough given the price.

Book Demand, Supply, and Equilibrium

Read this chapter. Pay particular attention to the section on the relationship between gas prices and community natural resource consumption.

1.3.1: Manufacturing Book Supply Chain Configuration

Read this article, which examines the challenges western nation manufacturers currently face. Specifically, it covers firms in industrial products, toys, fast fashion, and designer furniture.

Book Additive Manufacturing Technologies

Read this article. It covers additive and subtractive manufacturing methods and how technology is changing the future of supply chains. Its presence replacing some conventional manufacturing methods and has increased speed and quality without having to wait for a partner or service provider. Can you describe the limitations of additive manufacturing technologies?

1.3.2: Services Book Service Operations
Read this article. The author argues that services are key to success in supply chain and operations management. Can you identify what services are important in e-commerce?
1.3.3: Decentralized Supply Chains Page Centralised or Decentralised?

Watch this video, as it presents both centralized and decentralized operations from the Indian Institute of Technology Bombay. What are some observable challenges associated with decentralized logistics?

1.3.4: Dropshipping Page What is Dropshipping?

Watch this video on dropshipping, which describes how an individual acts as an intermediary while another business fulfills the order. What are the benefits and challenges associated with dropshipping?

Study Guide: Unit 1 URL Study Guide: Unit 1
2.1: Evaluating Production and Service Systems Book Statistical Process Control

Read this chapter on the basics of statistical process control (SPC). SPC is a standard tool for monitoring whether a process is performing as expected and, if not, where problems occur. While reading, consider how this kind of tool factors in process capacity management.

Book An Overview of Demand Management through Demand Supply Chain

Read this article researching the challenges in the fashion industry to respond to ever-changing consumer tastes. While reading, think about industries other than fashion where managing production capacity is an ongoing task.

2.2: System Design and Economies of Scale Page Economies of Scale: A Case Study with Netflix

Read this book section describing Netflix's journey from a startup company to a worldwide brand. Pay particular attention to how Netflix was able to leverage its technology to gain customers and very quickly beat its competition - specifically Blockbuster. Their continuing evolution from DVD, to streaming service, to content developer has created a unique competitive advantage. The article speaks to Netflix's economies of scope, where they could have diversified in many different directions. However, their specific focus directed their strategy to a few key areas. How did their strategic revenue streams generate money for the company?

2.2.1: More on Economies of Scale Book Economies of Scale

Read this section. It describes how warehouse stores such as Costco and Sam's Club can sell at low prices. Study the economies of scale curves, specifically the long-run average cost curve and the short-run average cost curves.

Book Structure of Costs in the Long Run

Read this chapter. As you read and begin to understand what economies of scale are, create your own definition and see how it is similar or different from the text. In addition, focus on the diseconomies of scale to see what happens when a factory grows too quickly and becomes increasingly difficult to manage.

Page Economies and Diseconomies of Scale

Watch this video. It presents a case study on the dairy industry in the U.S. Think about what this industry can do to effectively manage its short-run average total cost. Are economies of scale positive and negative for consumers?

2.2.2: Priorities and the Role of Buffers Book Buffer Capacity

Read this article. The researchers studied buffer capacity and the effects of holding on to extra buffer inventory. Do you agree or disagree with the concluding analysis and why?

Page Safety Stock

Read the introduction and first section of this article. We will go over inventory models in more detail in Unit 6. For now, focus on the role of safety stock to help deal with differences in producer supply and consumer demand.

2.3: Little's Law Page Little's Law

Read this article. The researchers studied the capacity of queueing models specific to Little's Law. How is the law expressed, and what does it mean?

Book Queue Time

Read this research article about a cross-docking problem, which proposes a nonstationary queuing model to speed up logistics timeframes. As you read, try to think about your next online order and how your order is fulfilled, packaged, transported, sorted, and delivered. Which part of this process had the longest queue time?

2.4: Flow Analysis Book Multilayer Network-Based Production Flow Analysis

Read this article. The intent is to explore production technologies in relation to flow analysis. Pay attention to how production flow analysis is defined. Do you agree or disagree?

2.4.1: Flow Diagrams Page Data Flow Diagrams

Read this article. Think about how flow diagrams in different parts of a business improve the respective area. Study the essential components of a diagram and the associated symbols. While doing so, create in your mind a flowchart of the series of events that take place when you purchase at your local pharmacy.

2.4.2: Capacity, Throughput Time, and Cycle Time Book Evaluating Capacity

Read this article. It highlights the Toyota Production System as a process set up to understand its potential capacity, minimize its product throughput, and reduce cycle time. Analyze the Traditional Operational Availability Model for areas that could produce the greatest bottleneck.

2.4.3: Product and Process Layouts – Line Balancing Book Designing an Assembly Line for Reliability

Read this article. It deals with production efficiency and human behavior. Despite advanced technology and automation, systems are still dependent on human interaction. How can the human component enhance performance, and conversely, how does this human interaction contribute to system failure?

2.4.4: Bottlenecks Book Identifying Bottlenecks

Read this article. It describes an example-generic production process and seeks to identify bottlenecks within the overall process. Focus on the Theory of Constraints, its uses, and its approach to production efficiency.

2.4.5: Process Analysis and Gantt Charts Page Gantt Charts

Watch this video on Gantt charts. Project managers utilize this tool as a shopping list of sorts, and it has become useful for project continuity, breaking down content, and identifying vital activities to complete a particular subject. Can you identify some advantages and disadvantages of using a Gantt chart?

2.4.6: Throughput and Bottleneck Factors Book Managing Bottlenecks
Read this article. It details a bottleneck analysis and proposes a bottleneck management process. From the reading, can you describe why bottlenecks occur in a production process?
Study Guide: Unit 2 URL Study Guide: Unit 2
3.1: Process Analysis Page What is Service Design?

Watch this video. It demonstrates how a process analysis is used to improve customer service. By breaking down stakeholder experiences, the organization can test different approaches at any stage to see how it changes the overall experience. While watching, think of the last time you had to stand in a long line to register your automobile or pay a bill. What would you modify in the process to improve your experience? 

3.1.1: Process Flow Charting Book Flow Chart Symbols

Read this chapter. It presents a general overview of the flow-charting process. The part on types of charts helps us understand what chart can be used for a given scenario. When do you think a flow chart would not be necessary? 

3.1.2: Performance Analysis Measures Book Measuring and Evaluating Strategic Performance
Read this section. It suggests that performance can be measured in different ways. Given that, is it possible to measure everything? How are you measured at work?
3.2: Production Analysis Book Production Analysis Case Study

Read this journal article. The study uses production analysis to develop a robust workflow and help in designing sustainable shale production. Figure 2 depicts an initial production analysis. What would an organization need to collect production parameters?

3.2.1: Lean Production Systems Book Lean Manufacturing

Read this chapter. It presents the lean 5S approach to workplace organization and safety. It also covers the Kaizen idea of continuous improvement. Kaizen seeks out and identifies waste, inconsistencies, and strain on people and machines. Reflect on your current or previous job. What types of waste occurred, and how would you apply the Kaizen philosophy?

3.2.2: Performance Analysis Measures Book Using Lean Manufacturing Tools
Read this article. It highlights the importance, in a global competition environment, of measuring and analyzing lean manufacturing processes.
Book Best Practices in Sustainable Supply Chain Management
Read this article. Given the speed with which consumer tastes change, being able to develop new, high quality products on a regular basis is key to sustainable profits for firms. This article covers performance measurements for new product development.
Book Break-Even Point Analysis

Read this text on break-even point analysis. It goes through the process of calculating the break-even point for cost analysis under different scenarios. Take notes on each of the following: define the break-even point, differentiate between fixed and variable costs, and write the formulas on how to calculate the break-even point, calculate the contribution margin, calculate the contribution margin ratio, and calculate the margin of safety.

3.3: Services Analysis Book Services Development and Comparative Advantage in Manufacturing
Read this working paper in the Policy Research Working Papers series put out by the World Bank. The authors argue that services have to compete for resources alongside manufacturing, with implications for export industries.
3.4: Waiting and Queues Book Synchronizing Schedules for Transportation

Read this article. It discusses synchronizing transportation schedules. Because the logistics segment of the cycle is a large-scale effort, the waiting and queues are magnified. How many different modes of transportation do you think are required to make a product from raw material to the customer's hand?

Book A Survey on Queueing Systems with Mathematical Models and Applications

Read this paper on waiting line analysis and queues. It provides a good survey of the theory and uses of this type of analysis. Pay particular attention to sections 1 through 3. How might these models be used to balance firm costs with different levels of customer satisfaction?

Study Guide: Unit 3 URL Study Guide: Unit 3
4.1: The Role of Manufacturing Processes in Scheduling Book Scheduling in Manufacturing Systems: The Ant Colony Approach

Read this section. It makes the case that production systems are similar to ant colonies because ants continue to learn from one another and find ways to become more efficient at their task at hand. As you read, pay special attention to some of the scheduling problems.

4.1.1: Types of Manufacturing Processes Book Manufacturing Processes
This textbook gives an introduction to the various types of manufacturing processes. Read these chapters, for an overview of different processes, including computer numerical control (CNC) processes. What consumer items would be appropriate to be manufactured through CNC?
4.1.2: Job Sequencing and Priority Rules Book Production Scheduling Approaches

Read these sections, which highlight key problems in production scheduling. How can job sequencing and priority rules help to alleviate the key problems? Can you identify the different rules that affect job sequencing and priority rules in operations management?

4.2: Labor Resource Scheduling Book Managing Labor Costs
Read this chapter. Pay particular attention to the areas of labor cost and labor productivity. How can the service industry maintain or reduce labor costs while simultaneously boosting performance?
4.2.1: Analytical Approaches to Developing Personnel Schedules Book Resource Planning

Read this article. The part on estimating resources is of interest because it highlights important considerations when scheduling staff for a particular activity. Can you also list some of the areas affecting interpersonal relationships while on the job? 

4.2.2: Labor Standards Page Legal Environment of Human Resources and Labor Relations

Read this chapter. It highlights standards that are meant to ensure personnel are treated fairly from their first day on the job until the very last. In the piece on Laws Impacting Human Resource Management, what US Act do you think was most instrumental in bringing change to the labor standards?

Page Human Resource Management and Compliance

Read this chapter. It addresses labor movements through unionization to further protect employees at local, national, and international levels. Can you think of how unions can both help and hinder economic development?

4.3: Scheduling Workers, Material, and Jobs Book Scheduling IT Staff at a Bank: A Mathematical Programming Approach

Read this article, which addresses staffing optimization. What are some of the scheduling models associated with personnel scheduling? Compare and contrast each to flesh out the pros and cons.

Study Guide: Unit 4 URL Study Guide: Unit 4
5.1: Forecasting the Fundamentals Page Forecasting and Inventory Management

Watch this video. The speakers present forecasting methods based on overall business demand. How does a business reconcile the discrepancy between a forecast and actual demand?

Book Forecasting

Forecasting can be thought of as making predictions based on historical and current data to anticipate future needs. Quantitative forecasting is accomplished through objective numerical data and statistical analysis. In contrast, qualitative forecasting makes predictions using subjective knowledge guided by expertise or past experience.

This page gives a simple overview of both quantitative and qualitative methods. Study the forecasting diagram as it displays a visual representation of forecasting. When is it appropriate to use a qualitative forecast? A quantitative forecast?

5.2: Quantitative Forecasting Book Measuring Forecast Accuracy in a Pharmacy

Read this article where forecasting approaches, along with a hybrid forecasting method are covered. What types of data can a company use in quantitative forecasts?

5.2.1: Time-Series Forecasting Page Time-Series Forecasting in the Energy Sector with Automated Machine Learning

Watch this video. Pay attention to the definition and explanation of time series. How would you define time series and what industries can use this approach?

5.2.2: Decomposition Book Time-Series Modeling and Decomposition

Read this article. It provides an overview of techniques associated with decomposition. Part 4, The Business Cycle, presents how this tool is applied in business operations. Why do you think decomposition is useful in understanding seasonality costs?

5.2.3: Linear Regression Book Regression Basics

Read this chapter, which provides a general overview of regression. Focus on the Correlation and covariance section. How would you define correlation and covariance?

5.2.4: Moving Average Page Kinds, Traits, and Weak Points

Watch this video. Consider the different types of moving averages that are presented. Can you clearly articulate the differences in your own words?

5.2.5: Exponential Smoothing Page Exponential Smoothing in Excel 2016

Watch this video, and note how the data is manipulated and forecasted. Can you identify any patterns?

5.3: The Components of Demand Book Forecasting Electricity Demand

Read this article. The authors suggest that underestimating demand for electricity services can result in shortages that impact productivity and overall economic growth. Box 1 presents a case study of electricity forecasting in Armenia. How do you think your personal energy consumption helps or hurts your country's economic development?

5.3.1: Trends Page Basic Forecasting for Airlines

Watch this video. It explains forecasting for the short, medium, and long term. What trends can you identify in the airline sector and how do you think these trends affect the price you pay?

5.3.2: Seasonality Book Forecasting Daily Demand in Cash Supply Chains

Read this article. It is important because seasonal demand is addressed as the authors attempt to successfully predict demand. In your experience, what are some seasonal products or services that you purchase?

5.4: Causal Relationships Book Facilitating Communication

Read this article. It posits that investments in information technology enhance supply chain business performance. As you read the Literature Review, think about how advances in technology have increased your own productivity.

5.5: Forecasting Errors Page Forecasting Errors

Watch this video. Pay particular attention to the presentation of a summary of forecasting errors. In your personal life, what happens when your forecast of costs for a vacation holiday is less than your actual costs?

5.6: Qualitative Forecasting Book Forecasting Approaches

Read this article. Two forecasting approaches are employed for forest fire disaster response planning. Focus on the qualitative flow chart in Figure 2.

Study Guide: Unit 5 URL Study Guide: Unit 5
6.1: Lean Operations Page 10 Rules of Lean Assembly Cell Design

Watch this video. It provides a list of basic rules to operate a manufacturing process. Along with the benefits indicated, what are some other benefits of being lean?

6.1.1: JIT versus JIC Book Using JIT in a Green Supply Chain

Read this article on the Green Supply Chain. The authors analyzed the JIT approach to a transportation supply chain. As you read, think about what JIC materials, goods, and labor must be on hand in order to deliver JIT products?

6.1.2: Kanban Systems Page Kanban Methodology

Watch this video on Kanban. Based upon the list of core practices associated with the Kanban system highlighted in the video, in your own words can you list and describe the core practices of a Kanban system?

6.2: Quality Control Book Quality and Operations Management in Food Supply Chains

Read this article. The authors present a review of quality and operations management problems associated with food supply chains. In regard to transportation, how can a supply chain improve the transportation problems of perishables?

6.2.1: Process Capability Book Estimating Process Capability

Read this paper. The main topic is to estimate the capability of a particular process. How would you define a process capability?

6.2.2: Statistical Process Control Page Statistical Process Control

Watch this video. It presents a simple overview and visual aid for understanding SPC. What industries employ statistical process control metrics?

6.2.3: Total Quality Management Book Total Quality Management (TQM) for Sustainable Customer Loyalty

Read this article. The paper seeks to demonstrate how implementing TQM can be a precursor to sustainable customer loyalty. While reading, reflect on how your favorite store or brand seeks to maintain your satisfaction and loyalty. What in particular do they do that keeps you a loyal customer?

6.2.4: Six Sigma Book Six Sigma

Read this chapter, which gives a clear description of Six Sigma, when it is used, and how to interpret the results.

6.2.5: ISO 9000 Page ISO 9000

Read the first section of this text on ISO 9000. What are the benefits, for both the firm and the customer, of a firm going through the ISO 900(1) certification process?

6.3: Inventory Models Page Production-Consumption Inventory Model

Watch this video. Three basic inventory groups are presented. For the deterministic group, what are some of the assumptions noted?

6.3.1: Questions and Metrics Book Managing Inventory Control and Procurement

Read this chapter. It uses the food service industry as a case study because of the different types of raw material inventory food establishments need to consider. As you read the section on Three Ways to Increase Your Value, can you recommend a fourth or even a fifth to help these businesses?

6.3.2: Constant Demand Model Page Demand in an Open Economy

Watch this video. For a constant demand model, the presenter suggests that demand is equal to output. What factors are attributed to a product being in constant demand?

6.3.3: Time-Varying Demand Model Book Optimal Policies for a Finite-Horizon Production Inventory Model

Read this article. The research indicates challenges associated with the timely ordering of products, especially those that can degrade with time. What kinds of challenges can you see with products that have a defined shelf life and can spoil or deteriorate?

6.3.4: Stochastic Inventory Model Book Stochastic Inventory Management in a Shortage

Read this article. The study indicates that a stochastic inventory management system should be preceded by determining the economic feasibility of the shortage. How does using real-time statistics help determine purchasing?

6.4: Safety Stock and Uncertainty Book Determining Safety Stock with Uncertain Demand

Read this article. It concludes by suggesting that errors in ordering safety stock can be affected by costs, time, and human error. What other factors should a company consider when ordering safety stock to avoid uncertainty?

Study Guide: Unit 6 URL Study Guide: Unit 6
7.1: Criteria for Location Selection Book Plant Location Selection for Food Production

Read this article. The authors propose a location selection procedure by simulating daily production volume and supply chain failures of raw materials for producing kimchi. Given the identified failures what must service-based industries consider in location selection?

7.1.1: Factor Rating System Book Garage Location Selection for Public Transportation System in Istanbul

Read this article. The study covered uses various tools to determine the best location for bus garages to operate including maintenance and repair activities. Focus on Figure 1 in the Methodology section as it visually demonstrates the analytical process.

7.1.2: Cost-Profit-Volume Analysis Page Locational Cost Volume Profit Analysis

Watch this video. In it, the presenter demonstrates how to conduct a cost-profit volume analysis for selecting a location. Notice how the data sets are used to create a visual chart for three potential locations. When comparing the analyses for these locations, what does the intersection of the lines mean?

7.1.3: Linear Programming Transportation Book Minimizing the Cost of Transportation

Read this article. The study employed a transportation model to find the minimum cost of transporting manufactured goods from factories to warehouses. As you read, think of some factors that can greatly increase transportation and logistics time.

7.1.4: The GIS/Centroid Method Book Using Geographic Information Systems (GIS)

Read this article. When you read the section on Centroid (geometric and population-weighted), think about the location of your local supermarket. Where is it in relation to customers, suppliers, or other partners?

7.2: Facility Layout Objectives Page Location, Location, Location

Read this chapter What are some of the most important objectives to consider when designing a layout? How can a producer mitigate layout inefficiencies?

Page Facility Location

Many factors affect how organizations locate their facilities, and these factors vary in importance in different situations.

7.2.1: Classifying Layouts Page Introduction to Facility and Product Layout Planning

Watch this video. It highlights facility layout and optimization and layout types. When is it appropriate to use a mixed hybrid layout?

7.2.2: Layout Problems Book Coupling Layout Optimization of Key Plant and Industrial Area

Read the introduction and sections 5 and 6. This article discusses a hybrid model for optimal layout planning, considering factors in plant layout design. What factors does the model not consider, and how important are these factors?

7.3: Manufacturing-Facility Layouts Book Layout Models for the Food Processing Industry

Read this article. The topic focuses on the most efficient and effective layout model for food production. Can you identify one advantage of modifying an existing layout to increase efficiency?

Book Assessing Shop Floor Layouts in the Context of Process Plans

Read this article. The paper seeks to compare performance of three layouts. Do you agree or disagree with the findings of the research?

Book Mixed Assembly Line Balancing

Assembly lines are meant to be a cost-efficient way to manufacture an item through standardization. Balancing the assembly line allows for low-volume, made-to-order production up to high-volume, mass-produced items. Essentially, balancing the assembly consists of allocating or reallocating tasks to a workstation to minimize downtime or constraints.

Read this article. The article proposes balancing production lines to attenuate capacity restrictions and increase balancing efficiency. Pay particular attention to section 2.2 on assembly line balancing.

Study Guide: Unit 7 URL Study Guide: Unit 7
8.1: Distribution Network Analysis Page The Roman Transport System

Watch this video. The analysis presented employs distribution network analysis to analyze past transport systems. What were the main uses of transportation roads in Roman times, and how are these applicable today?

8.1.1: Tiered Suppliers Book Designing Supply Networks in Manufacturing Industries

Read Sections 1 and 2 of this article. The study investigates how automotive original equipment manufacturers (OEMs) design supply networks. In Table 2, notice how personal ties and contractual, transactional, and professional network ties play a role.

8.1.2: Subassembly Suppliers Book Sustainable Procurement

Read this article, which highlights a novel strategy for procurement. Focus on sections 1, 2, and 5 and the opening paragraphs for sections 3 and 4. The model in the paper presents a new strategy to reduce procurement costs and enhance overall procurement flexibility.

8.1.3: Supplier Relations Book Managing Supplier Relationship in a Typical Public Procurement Entity in Ghana

Read this article. The idea is to determine ways of managing supplier relations in order to improve procurement performance. After reading this article, what is your own definition of supplier relations?

8.1.4: Reverse Supply Chain Book The Reverse Supply Chain of E-Waste Management Processes

Read this article. The authors propose that reverse supply chains can achieve economic as well as environmental and social benefits. Regarding your electronic devices, do you know how you can recycle and reverse supply them back to a vendor?

8.2: Network Design Book The Life Cycle of Manufacturing Networks in the Mass Customisation Era

Read this article. The research focuses on network design performance in our current era of product customization and personalization. With online order volume steadily increasing, what network design considerations do you feel are necessary to successfully fulfill custom orders?

8.2.1: Number and Location of Distribution Centers Book Location, Routing, and Inventory

Read this article. In it, a model is presented to help determine the number of distribution centers, their locations, and capacity among other factors. Among the 15 assumptions presented, which do you feel are most important and least important?

8.2.2: Global Location Center Decisions Book Location-Routing for Distribution Centers

Read this article. One objective of this paper is to determine distribution center locations. Compare and contrast the two cases presented.

8.2.3: Allocating Product to Distribution Centers Book Coordinated Location, Distribution, and Inventory Decisions in Supply Chain Network Design

Read this article. The goal is to understand optimum product allocation and distribution locations so products are delivered at the lowest possible cost. As you read Part 2, what are some other problems associated with supply chain allocation and distribution?

8.2.4: Vehicle Routing Models Book Vehicle Routing Problem for Multiple Product Types, Compartments, and Trips with Soft Time Windows

Read this article. The paper presents a mathematical model to solve vehicle routing challenges. In your own words, explain what vehicle routing is and why it's important to a supply chain.

8.3: 1PL, 2PL, 3PL, 4PL, and 5PL Logistics Page Case Studies of LSP Lifecycle Models in Thailand

Read this article. The study covered improvements to customer service logistics through a redesign. Which PL is the most convenient and widely well-known?

Book 4PL Digital Business Models in Sea Freight Logistics: The Case of FreightHub

Read this case study of a 4PL model.

Page Smart and Sustainable Logistics

Despite technological advances and supply chain automation, logistics remains dependent on diverse skills and competencies. They involve office and operations managers, administrative staff, truck drivers, and many physical warehouses. The combination of technology, heavy machinery, and labor makes this part of the supply chain quite complex.

Watch this video. It highlights the many different modes of transportation required to move goods around the world. Why do you think logistics factors a large percentage of the cost of a good?

8.4: Domestic and Global Logistics Book Logistics Costs and Competitiveness

Read this article. The document examines issues and costs related to domestic and international logistics. Sections 3 and 4 are most applicable here. What are the unique challenges facing domestic and global logistics?

8.5: Green and Reverse Logistics Page Rethinking Progress in the Circular Economy

Watch this video. The presentation proposes rethinking how products and components can be repurposed by sending them back to a business for remanufacturing. What consumer items in your possession can be repurposed or remanufactured for another use?

8.6: Service Response Logistics Page Supply Chain Emergency Response

Watch this video. It focuses on the critical link of supply chain management and the difficulties in quickly and efficiently delivering donor-supplied goods in emergencies. How can IT and automation help decision-makers in a crisis?

Study Guide: Unit 8 URL Study Guide: Unit 8
9.1: Demand and Supply Uncertainty in Supply Chains Book Analyzing Supply Chain Uncertainty to Deliver Sustainable Operational Performance

Read this study, which surveyed supply chain managers to understand how they address supply chain uncertainty. Section 5 identifies the study's solutions to overcoming uncertainty.

9.1.1: Supply Chain Strategies Page Winning Supply Chain Strategies for Small and Mid-Sized Businesses

Watch this video. This webinar recommends strategies to overcome complexities affecting business operations. Five drivers of complexities and uncertainty are presented. How does understanding these drivers help a business be proactive and increase competitive advantage?

9.1.2: Push- and Pull-Based Systems Book Development of a Pull Production Control Method in the Metallurgical Industry

Read this article. It covers how understanding a supply chain can improve internal production processes. Pay particular attention to the section that outlines push versus pull. Can you compare and contrast each system?

9.2: Types of Supply Chains Book Effectiveness and Efficiency of RFID in Supply Chain Management

Read this article. Sixteen different types of supply chains are presented in Figure 2. Select one type from the High Complex / High Business Impact quadrant, what are some benefits and challenges associated with it?

9.2.1: The Efficient, Responsive, and Agile Continuum Book Agile Information Systems for Mastering Supply Chain Uncertainty

Read this chapter. The main objective of this reading is to identify the different strategies and characteristics of supply chains. Pay attention to Figure 1 and the explanation for each. What types of companies do you think use Agile supply chains which deal with evolving and highly innovative products?

9.2.2: The Effects of Demand and Supply Book Integrated Production-Inventory Supply Chain Model

Read this article. An integrated production-inventory model is constructed to address supplier, manufacturer, and retailer uncertainties. According to the author, what are the three types of uncertainties in supply chain management?

9.2.3: Agile and Lean Production Processes Book Modeling Lean and Agile Approaches: A Western Canadian Forest Company Case Study

Read this article. Both lean and agile principles were tested to determine if they improved performance in the coastal forest industry. While both agile and lean methodologies have obvious differences, in your analysis what are some similarities?

9.3: Supply Chains and Product Types Book Aligning Product Strategy to Supply Chain Practices

Read this article. The authors study whether organizational products are aligned with optimal supply chain types. Besides the product, what other aspects must be analyzed when selecting a specific type of supply chain?

Book Price-Setting Models for Innovative Products

Modern organizations have abundant choices in selecting the right product supply chain. Functional products are items that are purchased regularly, are widely available from multiple sources, and have long life cycles. Alternatively, innovative products are new to the marketplace, have unpredictable demand, and usually have short life cycles.

Read this article. Researchers suggest that products belong to either a functional or innovative category, where innovative products are much more challenging to price. What innovative products do you own, and how do you know you are getting the value you paid for?

9.4: Measuring and Optimizing Supply Chain Performance Book Proactive Supply Chain Performance Management with Predictive Analytics

Read this article. A predictive performance management model is introduced to manage complex business network collaborations and minimize uncertainty. Pay attention to the innovative performance management systems characteristics. What other attributes would you add to the list?

Page Supply Chain Optimization for Effective Immunization

Supply chain optimization is the employment of processes, tools, and technology to ensure operations are performing at their highest potential. The goal is to deliver quality products to customers at the lowest possible cost and highest profit. To do so, operations managers balance manufacturing, inventory distribution, transportation, fulfillment, and customer service.

Watch this video, which combines qualitative and quantitative data to identify strategies for supply chain optimization. One strategy is to employ a new centralized distribution model. What challenges or benefits do you feel they will encounter with this change?

9.5: The Bullwhip Effect Book Bullwhip Entropy Analysis and Chaos Control

This article analyzes the bullwhip effect in sales games and consumer returns. Focus on Part 3, Complexity Analysis of the Demand System.

Book Modelling the Bullwhip Effect under the Implementation of Supply Chain Management Software

Read this article on using software to model the bullwhip effect.

9.5.1: Variability and the Magnification of Demand Book Complexity Assessment of Assembly Supply Chains from the Sustainability Viewpoint

The main point of the paper is to address supply chain networks in terms of sustainability. How can customization of physical networks help to better manage demand?

9.5.2: Distortion, Coordination, and Information Sharing Book Information Coordination in Supply Chain Systems

Read this paper. The article reviews the coordination of information in supply chains classified by information types, impact on performance, and information policies. Figure 2 presents the depth of information flow. What should an organization do with this information, given the analysis?

9.6: IT and e-Commerce Book e-Commerce and Supply Chain Management in China

Read this article. The authors provide a broad view of decisions on supply chain management concerning e-commerce in China, considering several factors, including consumer access to the internet and telecommunication infrastructure for a given location. Two case studies are included to evaluate the models included in the article. Pay particular attention to the intersection of IT and non-IT considerations for firm supply-chain management strategies.

Study Guide: Unit 9 URL Study Guide: Unit 9
10.1: Principles and Goals of Project Management Book An Overview of Project Management

Read this chapter. It discusses how projects should be managed and explains the project management process along with associated project constraints. Why are interpersonal skills important in managing organizational projects?

10.2: Project Structures Page Project Management Organizational Structures

Watch this video. A comparison is made between the three general structures and what they mean. Why would a business restructure its entire organization for a project?

10.3: Work Breakdown Structures, Project Control Charts, and Earned Value Management Page Building Control Charts

This video intends to show how control charts can be used to detect problems in a process. When would a control chart be most appropriate to use?

10.3.1: Earned Value Management (EVM) Page 10 Steps to EVM
Read this article. Despite the 10 steps listed along with explanations, the authors question whether this tool is a worthwhile endeavor because of the time it takes to produce. After going through each step, what benefits can a business reap from conducting this analysis?
10.3.2: EVM Calculations Page Earned Value Analysis

Watch this video. It includes a demonstration of calculating an EVM for a specific project. What departments in a business do you think need to participate in generating the numerical and time values?

10.3.3: EVM Charts Book An Integrated Efficiency-Risk Approach in Sustainable Project Control

Read this paper, which describes the most common project management tools and then presents a hybrid model combing different elements from each. It then uses the model in a case study analysis. Think about how the hybrid simultaneously controls for model parameters. How does this increase project sustainability and efficiency in the case study?

Page Earned Value Management in Microsoft Project 2010

Watch this video. It focuses on creating charts from data inputs. What inferences can you quickly draw by simply looking at an EVM chart?

10.4: Planning Models Book Process Models in Design and Development

Read this article. It provides an overview of planning models. Pay particular attention to Figure 1 as it visually provides a global view of planning models. Then review Figures 2 -17 for more in-depth visual planning processes.

10.4.1: The Critical Path Method (CPM) and CPM Sensitivity Analysis Book Project Crashing Optimization Strategy with Risk Consideration

Read this article. The study develops a comprehensive evaluation strategy for project management. Section 2.1, Schedule Method-CPM/PERT, suggests that CPM does not consider risk or uncertainty. What would you add to a sensitivity analysis such that it could address risks or uncertainties?

10.4.2: Cost-Time Considerations and Project Crashing Page Project Time Compression: Crashing a Project

Watch this video. The presentation demonstrates how this tool can address cost control and time constraints along with the pros and cons of project crashing in general. What other pros and cons can you add?

10.5: Evaluating Tradeoffs Using Probability and Confidence Estimates Book Time-Cost-Quality Tradeoff Modeling based on Resource Allocation
Read this article. The paper presents an optimization model that enables managers to effectively evaluate trade-offs related to time, cost, and other competing priorities. Pay particular attention to Section 6 as it provides an illustrated example of building a home.
10.6: Probability and Confidence Estimates of Project Completion Book Identifying and Assessing the Risks in the Supply Chain
Read this article. Based on the authors' research, risks related to procurement and suppliers are identified. Focus on Table 1, the hierarchical structure of supply chain risks in 3 levels, and Table 2, risk evaluation criteria.
Study Guide: Unit 10 URL Study Guide: Unit 10
Study Guide Book BUS606 Study Guide
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