• Unit 2: Internal Communication: Writing Memos and Emails

    Two of the most common forms of technical writing that you will encounter are the memo and the email. After completing an audience analysis, you must determine which form would be best for sending the message; memos and emails often rely on smaller amounts of information or requests for more information. In this unit, we cover the best practices for creating effective memos and emails.

    Once the dominant form of communication in the workplace, memos typically serve as internal communication within an organization. Memos can update policies and procedures, announce meetings or organizational changes, or inform the internal audience as needed. Memos must typically be brief, concise, organized for readability, and addressed to targeted audiences with specific subject lines.

    Emails, which often replace memos for internal communication, can be sent internally or externally. While this form of business communication must take into account the time constraints most readers face as a result of high email volume, people use emails to communicate issues both large and small. Emails must make use of strong subject lines, clear formatting, and concise writing. Email also presents some ethical challenges as the forwarding and BCC function enables you to easily share communications with larger audiences quickly and in a way that is documented for the longer term.

    Completing this unit should take you approximately 9 hours.

    • 2.1: Memos

        • 2.1.1: Purpose

        • 2.1.2: Format and Delivery

        • 2.1.3: Subject Lines

        • 2.1.4: Paragraphs, White Space, and Bullets

      • 2.2: Major Topic Emails

          • 2.2.1: Purpose

          • 2.2.2: Best Practices for Emails

        • 2.3: Ethics of Electronic Communication

          • 2.3.1: CC and BCC

          • 2.3.2: Confidentiality

          • 2.3.3: Legal Requirements for Record Keeping

        • Unit 2 Assessment