Unit 3: Conflict Management and Group Communication
Conflict – sometimes represented in differences of opinions – is a natural part of group communication. In this unit, we will learn how to identify and manage conflict to keep group communication flowing at an optimal level.
Completing this unit should take you approximately 30 minutes.
This lecture explains a number of strategies group members may use in managing conflict that can occur when working in groups. It gives definitions of conflict and conflict management, and addresses types of conflicts along with possible outcomes of conflicts, including group member behaviors.