Unit 4: Interpersonal Communication Applications in Context
When we communicate, we can say a lot without speaking. In unit four you will learn how nonverbal signals can give additional information and meaning over and above verbal communication.
Completing this unit should take you approximately 1 hour.
Many professions rely on interpersonal communication and conflict management skills each day. Watch this video to see how they are relevant to the daily interactions of a police officer.
Non-verbal communication is a critical element of interpersonal communication. Because our gesture and other non-verbal communication behaviors are often subconscious responses, non-verbal communication reinforces or may conflict with consciously constructed verbal messages. With your greater understanding of the goals of interpersonal communication, review these two companion lectures and watch for examples of nonverbal communication in action.