Unit 5: Conflict Resolution
Perhaps you feel that conflict is an inevitable part of life. If you agree, you are not alone. Have you have ever driven a car in rush hour traffic? Have you ever been faced with an angry customer (or been that angry customer)? Are your coworkers or employees less than perfect 100 percent of the time? Any of these scenarios can result in conflict. Unless it is managed properly, conflict can damage an organization and destroy interpersonal relationships.
In this unit, you will learn how conflict can be a positive influence if it is managed properly. In fact, conflict that is effectively resolved can help personal and professional relationships grow and strengthen. You will explore some alternatives to the potential lose-lose outcome of conflict. By the end of this unit, you will be familiar with ways to diagnose conflict and apply new strategies to solving the problems associated with conflict.
Completing this unit should take you approximately 11 hours to complete.