Unit 6: Responsibility to the Customer
Most companies try to meet and exceed the needs of their customers, providing solid profitiability for the company. Customers choose businesses for many reasons including eithical practices, sustainability, and the trust which can develop via reliable products and the customer experience. This unit will examine the legal rights of the customer and the impact on a business which is socially responsible vs. unethical and what that means to the customer.
Completing this unit should take you approximately 3 hours.
6.1 Ethics and the Customer
6.2 Legal Rights of the Customer
6.3 Developing and Keeping Customer Trust
Unit 6 Activities