• Unit 3: Customer Service Skillsets

    A variety of tools and technologies may be employed by customer service workers to attempt to discern customers' needs and concerns. Since the flow of customer connections can flood quickly, workers need to be able to effectively and efficiently multitask, manage their time, and network with other members on their service teams. These critical skill sets are covered in this unit.

    Completing this unit should take you approximately 8 hours.

    • 3.1: Customer Service and Telephone Skills

    • 3.2: Customer Service via E-mail and the Internet

    • 3.3: Teamwork

    • 3.4: Time, Stress, and Work Health Management

    • Unit 3 Activities