• Unit 3: Customer Service Skillsets

    Customer service workers employ a variety of tools and technologies to discern their customer's needs and wants. Since the flow of customer connections can flood quickly, workers need to be able to multitask effectively and efficiently, manage their time, and network with the co-workers who also serve on their team. In this unit we review these critical skill sets.

    Completing this unit should take you approximately 8 hours.

    • 3.1: Customer Service and Telephone Skills

    • 3.2: Customer Service via E-mail and the Internet

    • 3.3: Teamwork

    • 3.4: Time, Stress, and Work Health Management

    • Unit 3 Activities