Topic outline
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A customer service position may only require job candidates to have earned a high school diploma, in addition to having solid communication and problem-solving skills. On-the-job training, that may last two- to three- weeks, is typically necessary to learn about the needs of the customers your particular company serves. There are roughly 2.2 million customer service jobs in the United States, and job growth looks strong through the immediate future.
Completing this unit should take you approximately 3 hours.
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Students mustMark as done
Read this article for information on employment trends in the 21st century, requisite skills to compete in the customer service job market, and tips from the world's top CEOs on how to fit in. Also explore the embedded links to other resources that you may find useful.
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Students mustMark as done
Read this article for information on employment resources, the benefits of internships, and tips to find a position in customer service. Also, explore the links to resources embedded in this text.
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Students mustMark as done
Read this article, which explores resources for career connections and professional development. Visit, sign-up, and search the websites linked here for employment and networking opportunities.
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Students mustMake forum posts: 1
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Students mustMake forum posts: 1
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Students mustReceive a grade
Take this assessment to see how well you understood this unit.
- This assessment does not count towards your grade. It is just for practice!
- You will see the correct answers when you submit your answers. Use this to help you study for the final exam!
- You can take this assessment as many times as you want, whenever you want.
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