• Unit 4: The Customer Service Career

    A customer service position may only require job candidates to have earned a high school diploma, in addition to having solid communication and problem-solving skills. On-the-job training, that may last two- to three- weeks, is typically necessary to learn about the needs of the customers your particular company serves. There are roughly 2.2 million customer service jobs in the United States, and job growth looks strong through the immediate future.

    Completing this unit should take you approximately 6 hours.

    • 4.1: The Customer Service Profession

    • 4.2: Developing Your Career in Customer Service

    • 4.3: Resources for Career Development

    • Unit 4 Activities