• Unit 4: The Customer Service Career

    A customer service position might only require a high school diploma, along with solid communication and problem-solving skills. On-the-job training necessary to learn a company's particular customer needs might last two to three weeks. There are about 2.2 million customer service jobs in the United States, and job growth looks strong through the year 2020.

    Completing this unit should take you approximately 6 hours.

    • 4.1: The Customer Service Profession

    • 4.2: Developing Your Career in Customer Service

    • 4.3: Resources for Career Development

    • Unit 4 Activities