Interpersonal Communication Processes

Key Takeaways

• Emotions result from outside stimuli or physiological changes that influence our behaviors and communication.
• Emotions developed in modern humans to help us manage complex social life including interpersonal relations.
• The expression of emotions is influenced by sociocultural norms and display rules.
• Emotion sharing includes verbal expression, which is made more effective with an enhanced emotional vocabulary, and nonverbal expression, which may or may not be voluntary.
• Emotional intelligence helps us manage our own emotions and effectively respond to the emotions of others.