Business Processes

Learning Objectives

Upon successful completion of this chapter, you will be able to:

  • define the term business process;
  • understand the tools of documentation of business processes;
  • identify the different systems needed to support business processes in an organization;
  • explain the value of an enterprise resource planning (ERP) system;
  • explain how business process management and business process reengineering work; and
  • understand how information technology combined with business processes can bring an organization competitive advantage.

Source: David Bourgeois,
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