Measuring and Evaluating Strategic Performance: Critical Thinking Questions | Saylor Academy

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Read this section. It suggests that performance can be measured in different ways. Given that, is it possible to measure everything? How are you measured at work?

Critical Thinking Case

Critical Thinking Questions

What reaction do you think employees had when Ray Anderson announced he wanted to change the company's mission?
How would you turn the Seven Fronts of Sustainability into SMART goals?
How is tying rewards to improved sustainability performance a form of strategic control?

Course Introduction

Course Syllabus

Unit 1: Introduction to Operations and Supply Chain Management

1.1: Operations and Productivity

Operations Management

Supply Chain Management

Overview of Production and Operations Management

Introduction to Management Introduction

1.2: Optimizing Operations

Supply Chain Management

Improving Production and Operations

Productivity

1.2.1: Global Optimization

Supply Chain Management Case Study

What is Supply Chain Management?

Global Trade in the United States

1.2.2: Uncertainty in OSCM

Supply Chain Uncertainty and Environmental Management

Securing a Supply Chain

1.3: Goods vs. Services

Services versus Products

Demand, Supply, and Equilibrium

1.3.1: Manufacturing

Supply Chain Configuration

Additive Manufacturing Technologies

1.3.2: Services

Service Operations

1.3.3: Decentralized Supply Chains

Centralised or Decentralised?

1.3.4: Dropshipping

What is Dropshipping?

Unit 1 Study Resources

Unit 1 Review Video

Study Guide: Unit 1

Unit 1 Assessment

Unit 1 Assessment

Unit 2: Process and Service Design Capacity Management

2.1: Evaluating Production and Service Systems

Statistical Process Control

An Overview of Demand Management through Demand Supply Chain

2.2: System Design and Economies of Scale

Economies of Scale: A Case Study with Netflix

2.2.1: More on Economies of Scale

Economies of Scale

Structure of Costs in the Long Run

Economies and Diseconomies of Scale

2.2.2: Priorities and the Role of Buffers

Buffer Capacity

Safety Stock

2.3: Little's Law

Little's Law

Queue Time

2.4: Flow Analysis

Multilayer Network-Based Production Flow Analysis

2.4.1: Flow Diagrams

Data Flow Diagrams

2.4.2: Capacity, Throughput Time, and Cycle Time

Evaluating Capacity

2.4.3: Product and Process Layouts – Line Balancing

Designing an Assembly Line for Reliability

2.4.4: Bottlenecks

Identifying Bottlenecks

2.4.5: Process Analysis and Gantt Charts

Gantt Charts

2.4.6: Throughput and Bottleneck Factors

Managing Bottlenecks

Unit 2 Study Resources

Unit 2 Review Video

Study Guide: Unit 2

Unit 2 Assessment

Unit 2 Assessment

Unit 3: Operations and Process Analysis

3.1: Process Analysis

What is Service Design?

3.1.1: Process Flow Charting

Flow Chart Symbols

3.1.2: Performance Analysis Measures

Measuring and Evaluating Strategic Performance

3.2: Production Analysis

Production Analysis Case Study