A Survey on Queueing Systems with Mathematical Models and Applications
Read this paper on waiting line analysis and queues. It provides a good survey of the theory and uses of this type of analysis. Pay particular attention to sections 1 through 3. How might these models be used to balance firm costs with different levels of customer satisfaction?
4. Formulation of Queueing Models
4.5. M/D/1 Queue
This system represents the single server queue, where arrivals are determined by a Poisson process and service times are deterministic. Some of the performance measures formulae are listed as follows:
i. Average number of customers in the system
ii. Average number of customers in queue
iii. Average waiting time in the system
iv. Average waiting time in the queue