This chapter explains the nature of planning and the importance of analysis in creating differentiated products or services or higher levels of efficiency. Understanding the nature of strategic planning and the types of analysis used during the strategic planning process are important for operation managers.
Analytical Approaches for Strategic Planning
There are a
number of analytical approaches that can be used to develop a process
for churning out new plans for differentiation. We will review several
of the more popular strategic planning approaches because they all
provide insights into the differentiation process. A discussion of
planning concepts can be at times boring; however, such discussion is
also crucial for developing good plans.
The approaches to be
discussed include value chain and supply chain analysis, Porter's
five-force model, the resource-based framework, the use of Strategy
Maps, creating Blue Ocean markets using the Strategy Canvas, and SWOT
(Strengths, Weaknesses, Opportunities, and Threats) analysis. As
illustrated in Table 8.1 "Orientations of Strategic Planning
Approaches", each of the approaches can be classified as having an
internal organizational focus (looking inside) or an external
environmental focus (looking outside). Several of the strategic analysis
approaches are better for understanding the organization and others are
better suited for understanding the competitive environment. This table
illustrates that there is no "best" approach for conducting strategic
analysis and that a combination of approaches is necessary for
completing an examination of the inner workings of an organization as
well as the organizational context. Each of the strategic analysis tools
will be covered in this chapter.