Understanding and Meeting Client Expectations
Completion requirements
This chapter discusses why you should understand client expectations so that, as a project manager, you can meet those expectations. It also presents techniques for assuring that the client's expectations stay grounded in the scope and includes a discussion about project changes.
Dealing with Problems
Learning Objectives
- Describe standards and procedures for dealing with problems.
- Describe the advantages of dealing with difficult issues as soon as they arise.
- Describe the importance of establishing methods for revising major decisions.
Projects always experience unexpected problems that produce stress. Dealing with problems with competence is vital to maintaining a good relationship with clients.