Multicultural Teams

As more and more project teams face global configurations, this chapter discusses techniques for working with multicultural teams.

adaptation - Technique of working with or around differences
structural intervention - Technique of reorganizing to reduce friction on a team
managerial intervention - Technique of making decisions by management and without team involvement
Technique of last resort - removal of a team member
cultural intelligence - A skill that enables individuals to function effectively in cross-cultural environments
cognitive complexity - The ability to view situations from more than one cultural framework
head, body, and heart - Techniques for becoming more adept in cross-cultural skills - learning about cultures (head), physical manifestations of culture (body), and emotional commitment to new culture (heart)