Designing a Training Program
Read this section, paying close attention to Figure 8.11 and the section on career development programs and succession planning. You may want to make a copy of this figure in your notes. Complete the exercises at the end of the section, and be sure to spend time on the question on the importance of creating a career development plan, even if your employer does not have one.
Audience
Considering your audience is an important aspect to training. How long have they been with the organization, or are they new employees? What departments do they work in? Knowing the answers to these questions can help you develop a relevant delivery style that makes for better training. For example, if you know that all the people attending the training are from the accounting department, examples you provide in the training can be focused on this type of job. If you have a mixed group, examples and discussions can touch on a variety of disciplines.