Interpersonal Communication Processes

You have seen some of these concepts already, but this page reinforces the elements of interpersonal communications and relationship-building.

Conflict and Interpersonal Communication

Exercises

  1. Of the five conflict management strategies, is there one that you use more often than others? Why or why not? Do you think people are predisposed to one style over the others based on their personality or other characteristics? If so, what personality traits do you think would lead a person to each style?
  2. Review the example of D'Shaun and Rosa. If you were in their situation, what do you think the best style to use would be and why?
  3. Of the conflict triggers discussed (demands, cumulative annoyance, rejection, one-upping, and mindreading) which one do you find most often triggers a negative reaction from you? What strategies can you use to better manage the trigger and more effectively manage conflict?