From Information Experience to Consumer Engagement

Brand managers rely on qualitative research to gain insight into the dynamics of their most significant consumer segment. This research provides a real-world example of the study of "Sneakerheads", an important group of consumers within the athletic footwear sector. The research study was guided by a Consumer Behavior model called the Social Identity Theory lens. The Social Identity Theory model assesses the impact of group identity and norms on consumer behaviors' purchase intention. Read the results of this study to identify how consumer sentiment developed into this phenomenon.

Methods

An exploratory study was conducted to address the lack of academic research concerning Sneakerheads, their motivations, and brands they may identify with. A qualitative research design was employed which included primary data collection. A grounded theory approach was utilized to understand the lived experiences of the participants, and gain an understanding of the meanings, actions, and motivations of the Sneakerhead culture. Thereby, this approach resulted in an analytical interpretation of the participants' "world" in the context of their identity as a Sneakerhead. Primary data included twelve semi-structured interviews with males, aged 25–44, who self-identified as Sneakerheads or Sneakerhead enthusiasts. For this study, males were chosen as the purposive sample, as Sneakerheads are predominantly of the male gender, although females are slowly becoming a more visible part of the Sneakerhead community. The average age of the participants was 33.6 years old, and the men resided in the southeast region of the United States. Furthermore, 75% of the participants were African American; two participants were Hispanic (17%); and one participant was Caucasian (8%). African-Americans are historically and currently the heart of the Sneakerhead culture, as first exhibited in the late 1970's and early 1980's through its alignment with black youth culture. Given this, it was essential that this ethnicity be widely represented within the participant sample. Upon IRB approval, participants for the interviews were recruited via a snowball sample, initially through the word-of-mouth of local sneakerhead retailers. This method of sampling was appropriate for this study as the Sneakerhead community maintains a level of exclusiveness. Thus, snowball sampling allowed for introduction from participants into the unique population.

Each interview lasted between 30 and 60 min and was audio-recorded with the participant's consent. Moreover, a large majority of the interviews took place within sneaker retail stores, as the researchers wanted to interview participants within an environment that was reflective of Sneakerhead culture. This oftentimes helped to supplement and enrich the discussion, as participants frequently referred to specific sneakers and athletic brands within the retail stores. The few interviews that did not take place in sneaker retail stores took place at neutral, public locations or over the phone. The following statements and questions, among others, were posed during the interviews: (a) Share your journey of how you first became interested in sneakers; (b) How often do you purchase sneakers? (c) How many pairs of sneakers do you own? (d) Would you say you have a favorite brand of sneakers, and if so, what brand?, and (e) What is it about the brand that makes it your favorite? Participants were also asked at the end of each interview if there was anything the researchers did not ask that might be important to understand about the topic. The different ethnicities and ages allowed for diverse viewpoints on the topic. Table 1 provides details regarding the name, age, and ethnicity of the participants. To protect the anonymity of the participants, pseudonyms were used.

Table 1 Name, age, and ethnicity

Name

Age

Ethnicity

Richard

38

African-American

Marlon

42

African-American

Melvin

25

African-American

Eric

34

Hispanic

Chad

40

African-American

Christian

25

African-American

Elijah

41

African-American

Zeke

27

Hispanic

Mark

30

Caucasian

Justin

35

African-American

Rodney

23

African-American

Jason

44

African-American


All interviews were transcribed verbatim. Interview responses were assessed by four members of the research team, and an analyst triangulation process was employed, where each of the researchers reviewed findings individually to avoid selective perception in the interpretive analysis process. Thereafter, the data was categorized based on common issues that emerged from the data. The categories were then compared and contrasted, and themes used to explain each category were clearly identified.