Does IT Matter?

This chapter centers around the idea of the strategic value that information systems can bring to an organization. Pay attention to the arguments around the idea of competitive advantage. After you read, reflect upon the arguments presented about the impact that information technology has on competitive advantage.

Learning Objectives

Upon successful completion of this chapter, you will be able to:

  • define the productivity paradox and explain the current thinking on this topic;
  • evaluate Carr’s argument in "Does IT Matter?";
  • describe the components of competitive advantage; and
  • describe information systems that can provide businesses with competitive advantage.

Source: David Bourgeois,
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 License.