Organizational Behavior
As managers and leaders, we must consider positive and negative work behaviors and develop tactics to achieve organizational goals. This resource discusses job performance, organizational citizenship, absenteeism, and turnover. The text also explains how the organization treats people and affects work behaviors.
Work Behaviors
Learning Objectives
- Define job performance, organizational citizenship, absenteeism, and turnover.
- Explain factors associated with each type of work behavior.
One of the important objectives of the field of organizational behavior is to understand why people behave the way they do. Which behaviors are we referring to here? We will focus on four key work behaviors: job performance, organizational citizenship behaviors, absenteeism, and turnover. These are not the only behaviors OB is concerned about, but understanding what is meant by these terms and understanding the major influences over each type of behavior will give you more clarity about analyzing the behaviors of others in the workplace. We summarize the major research findings about the causes of each type of behavior in the following figure.
Figure 4.4
| Job Performance | Citizenship | Absenteeism | Turnover |
|---|---|---|---|
| General mental abilities | How we are treated at work | Health problems | Poor performance |
| Howe we are treated at work | Personality | Work/life balance issues | Positive work attitudes (-) |
| Stress (-) | Positive work attitudes | Positive work attitudes (-) | Stress |
| Positive work attitudes | Age of the employee | Age of the employee (-) | Personality |
| Personality | Age and tenure of the employee (-) |
Summary of Factors That Have the Strongest Influence Over Work Behaviors. Note: Negative relationships are indicated with (–).
Source: University of Minnesota, https://open.lib.umn.edu/organizationalbehavior/chapter/4-3-work-behaviors/
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