Delivering a Negative News
This text offers the goals when delivering negative news. It also offers information on how to mitigate the risk of litigation and how to avoid polarizing terms.
Key Takeaway
Delivering negative news involves a buffer or cushion statement, an explanation, the negative news itself, and a redirecting statement. Whether you choose a direct or an indirect approach, the message should be delivered clearly and concisely, with respect for the receiver and the organization.