Emotional Intelligence and Trust in Servant Leadership
Research design
Research method
Research participants
The research data were gathered in two separate private sector organisations in the media and pharmaceutical industries within the South African context. One of these organisations was located in the Western Cape and the other in Gauteng. The sample consisted of 101 (65.6%) female respondents and 53 (34.4%) male respondents. Most of the respondents indicated their home language to be Afrikaans (60.8%), followed by English (27.5%). Of the respondents, 1.9% indicated isiXhosa as their home language. Regarding ethnicity, the largest proportion of respondents was white people (62.5%), followed by people of mixed-race (23%) and black people (12.5%). The education breakdown indicates that most respondents (39.7%) had a Grade 12 qualification or equivalent, followed by 29.1% with a tertiary certificate or diploma and 12.6% with a bachelor's degree. The mean age of respondents was 34 years (SD = 10.5). The reporting period to the current manager reflects a mean period of two years (SD = 32.14). Of the respondents, 57.9% have been reporting to their current manager for one year or less.
After distributing the questionnaires to the population, a total of 154 candidates with usable responses were included in the sample. This represented a 34% response rate. The sample was representative of the population in which the questionnaires were used.