Emotional Intelligence and Trust in Servant Leadership
Discussion
Practical implications
The value of this study lies in the understanding that there are necessary antecedents to the effective practice of servant leadership, which corroborates Beck's finding. Therefore, it can be concluded from this study that emotional intelligence training should constitute a necessary step in the development of servant leaders. Despite controversy on the topic, research has proved that emotional intelligence, like self-efficacy, is acquirable and that it can be successfully developed through training. Sufficient time should also be given to aspirant leaders to build relationships when coaching and mentoring their subordinates in order to build trust. This will lay the necessary foundation for becoming a servant leader.
From an applied organisational perspective the 'good to great' and seven servant leadership pillar studies suggest that companies with a component of servant leadership perform better than the average organisation. Companies with servant leadership as a cornerstone of their organisational model performed more than twice as well as other companies.