A Survey on Queueing Systems with Mathematical Models and Applications

Read this paper on waiting line analysis and queues. It provides a good survey of the theory and uses of this type of analysis. Pay particular attention to sections 1 through 3. How might these models be used to balance firm costs with different levels of customer satisfaction?

5. Performance Measures in Queueing System

Each of the proposed modes should have some kind of applications in the real life. It is important to verify those results by means of some established tools. These results are called the performance measures and are calculated by using different techniques. One of the methods to calculate these performance measures is the Little's Law. In this Section, we briefly describe about the performance measures and the Little's Law.