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  1. CUST105: Customer Service
  2. Unit 1: The Customer Service Workplace
  3. Unit 1 Activities
  4. Discussion: The Customer Service Worker

Discussion: The Customer Service Worker

Completion requirements
Make forum posts: 1

Imagine you are the manager of a customer service department hiring new workers for your staff. Based on this unit's readings, what are the key traits and skills you would want to see in applicants as you choose whom to interview? 

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Saylor Academy © 2010-2025 except as otherwise noted. Excluding course final exams, content authored by Saylor Academy is available under a Creative Commons Attribution 3.0 Unported license. Third-party materials are the copyright of their respective owners and shared under various licenses. See detailed licensing information. Saylor Academy®, Saylor.org®, and Harnessing Technology to Make Education Free® are trade names of the Constitution Foundation, a 501(c)(3) organization through which our educational activities are conducted.