Why We Need to Treat our Employees as Thoughtfully as our Customers

In this video, Diana Dosic recommends companies direct the same energy they expend to understanding and engaging their customers to their employees. What are the payoffs for having a better motivated, loyal, imaginative, and innovative workforce? Dosik turns the tables of customer research onto employees, to create smarter, better companies.

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Last modified: Thursday, August 5, 2021, 9:10 AM