What is Service Design?

Watch this video. It demonstrates how a process analysis is used to improve customer service. By breaking down stakeholder experiences, the organization can test different approaches at any stage to see how it changes the overall experience. While watching, think of the last time you had to stand in a long line to register your automobile or pay a bill. What would you modify in the process to improve your experience? 

Source: Yosef Shuman, https://youtu.be/BeEUemtdoJQ
Creative Commons License This work is licensed under a Creative Commons Attribution 3.0 License.

Last modified: Tuesday, October 11, 2022, 5:09 PM