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BUS300: Operations Management
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Course Introduction
Course Syllabus
Unit 1: Overview of Operations Management
1.1: Introduction to Operations Management
Understanding Operations Management
Operations Management
Service Operations
1.2: Manufacturing versus Service Operations
Operations Management in Manufacturing
Operations Management for Service Providers
1.3: The Systems View of Operations Management
The Transformation Model
The Boundary of the Operations System
Functional Structure
1.4: The Process View of Organizations
A Study of Process
Unit 1 Activity and Assessment
Unit 1 Discussion
Unit 1 Activity and Grading Rubric
Unit 1 Assessment
Unit 2: Operations Strategy
2.1: Role of Strategy in Operations Management
Approaches to Strategic Management
Strategic Management
Who Is Responsible for Strategy Development?
Building and Managing the Strategic Architecture
Strategic Planning and Ten-Ten Planning
2.2: Operations Competitive Priorities
The Five Forces of Industry Competitive Advantage
Powerful Resources
Unit 2 Activity and Assessment
Unit 2 Discussion
Unit 2 Activity and Grading Rubric
Unit 2 Assessment
Unit 3: Product Design and Process Selection
3.1: Generating Ideas
Innovation
Brainstorm to Box: Good Design
Igniting Creativity to Transform Corporate Culture
Product Concept Generation
3.2: Product Screening
A Framework for Successful New Product Development
Following a Product Development Process
Unit 3 Discussion, Part 1
3.3: Preliminary and Final Design
Engineering Design: Creativity and Analysis
Conceptualizing Products/Services Using FAD
The Ingenious Design of the Aluminum Beverage Can
Using Cost-Volume-Profit Models for Sensitivity Analysis
Cost-Volume-Profit Analysis for Single-Product Companies
3.4: Customer Needs Research and Methods for Improving Product Design
Consumer Behavior
Product Development
3.5: Process Selection
Methods of Production
Future Supply Chains Enabled by Continuous Processing
Data-Driven Analysis of Batch Processing Inefficiencies in Business Processes
Unit 3 Discussion, Part 2
Unit 3 Activity and Assessment
Unit 3 Activity and Grading Rubric
Unit 3 Assessment
Unit 4: Supply Chain Management (SCM)
4.1: Fluctuations in the Supply Chain
Introduction to Supply Chain Management
Critical Factors Affecting Supply Chain Management
Causes of the Bullwhip Effect
4.2: Supply Chain Procurement
Lean and Agile in Small- and Medium-sized Enterprises: Complementary or Incompatible?
Managing the Production Process in a Manufacturing Company
Enhancing Pharmaceutical Procurement
Unit 4 Discussion
4.3: Supply Chain Distribution
Investment in Operations
Unit 4 Assessment
Unit 4 Activity and Grading Rubric
Unit 4 Assessment
Unit 5: Just-In-Time and Lean Systems
5.1: Lean Manufacturing
Lean Manufacturing
SBDC Lean Manufacturing Success
Lean Control
Kanban
Open Kanban
5.2: Eliminating Waste
Operational Efficiency
Eliminating Office Waste
The Eight Wastes of Lean
5.3: Continuous Improvement
Continuous Improvement
What is a Kaizen Event?
Creating a Culture of Continuous Improvement Based on Data
Unit 5 Discussion
5.4: JIT Pull Systems
Just-in-time and Lean Systems
JIT
Unit 5 Activity and Assessment
Unit 5 Activity and Grading Rubric
Unit 5 Assessment
Unit 6: Capacity Planning and Facility Layout
6.1: Capacity Planning
Forecasting
Forecasting Demand
Strategic Capacity Planning for Products and Services
6.2: Facility Location and Layout
Location Choice and Site Planning
Facilities Layout
Location Planning and Analysis
A Study on the Basics of Assembly Line Balancing
Unit 6 Activity and Assessment
Unit 6 Discussion
Unit 6 Activity and Grading Rubric
Unit 6 Assessment
Unit 7: Work Systems Design
7.1: Job Design
Defining Job Design
Job Design
Designing a High-Performance Work System
Unit 7 Discussion
7.2: Motion Study
Time and Motion Study
Frederick Taylor’s Scientific Management
7.3: Work Measurement
Using the HR Balanced Scorecard
How to Measure Employee Experience
Dealing with Problems
Unit 7 Activity and Assessment
Unit 7 Activity and Grading Rubric
Unit 7 Assessment
Unit 8: Inventory
8.1: Inventory Management, Types of Inventory, and Inventory Decisions
Demand Planning and Inventory Control
Inventory Management
The Operations Plan
8.2: Inventory Control
Benefits of Inventory Management
Economic Order Quantity
More on Inventory Management
Unit 8 Activity and Assessment
Unit 8 Activity and Grading Rubric
Unit 8 Assessment
Unit 9: Quality Management
9.1: Productivity and Total Quality Management
What is a Quality Management System?
Total Quality Management (TQM)
Quality Management Philosophies
Quality Inspections and Standards
Quality Control
Three Experts on Quality Management
Unit 9 Discussion
9.2: Statistical Process Control
Profit, Costs, Quality: What is the Relationship?
Statistical Process Control
Process Diagrams
Producing for Quality
Unit 9 Activity and Assessment
Unit 9 Activity and Grading Rubric
Unit 9 Assessment
Study Guide
BUS300 Study Guide
Course Feedback Survey
Course Feedback Survey
Certificate Final Exam
BUS300: Certificate Final Exam
Saylor Direct Credit
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BUS300: Operations Management
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