Business Communication for Success: "1.3: Communication in Context"
This reading describes five types of communication contexts that can be encountered, directly or indirectly, in the customer service environment. To absorb this information most effectively, think about your own experiences interacting with people in these communication contexts. At the end of the reading, complete some of the exercises to help you better understand and absorb the information.
Click https://saylordotorg.github.io/text_business-communication-for-success/s05-03-communication-in-context.html link to open resource.