Business Communication for Success: "11.2: Types of Nonverbal Communication"

This section describes in depth the many types of nonverbal communication contexts you may encounter. As a result, it will increase your awareness of the prevalence of this form of communication. At the end of the reading, respond to questions 3, 4, and 5 in the exercise section to recognize how nonverbal communication affects your own communication effectiveness. You will revisit this subject in Unit 6 when we examine the impact of visual communication on customer service.