Skip to main content
Side panel
Courses
Programs
Help
Getting Started
Discussion Forums
Help Center & FAQ
Log in or Sign up
CUST105: Customer Service
Home
Courses
Course Catalog
Professional Development
CUST105: Customer Service
Sections
Course Feedback Survey
Course Feedback Survey
Back to 'Course Feedback Survey'
Log in or Sign up
to track your course progress, gain access to final exams, and get a free certificate of completion!
Course Feedback Survey
Click
https://www.surveymonkey.com/r/273JRHQ
link to open resource.
◄ Course Project Discussion
Jump to...
Jump to...
Course Syllabus
Course Terms of Use
The Customer Service Workplace
Marketing Fundamentals
Creating Favorable Impressions
Communication Appeals & Tactics
Understanding the Customer
Consumer Behavior: How People Make Buying Decisions
Who Are Your Publics?
Verbal and Nonverbal Communication
Effective Writing Skills
The Sixty-Second Elevator Pitch
Presentation Skills: What Makes a Great Elevator Speech?
Professional Personal Presentation Skills
Top 10 Tips for Business Presentations
Unit 1 Discussion
Short Writing Exercise: The Customer Service Worker
Unit 1 Assessment
Extraordinary Customer-Service Situations
Handling Challenging Customers
Dealing with Disruptive People
Working with Customer Diversity
Cross-Cultural Marketing Communications
Unit 2 Discussion
Short Writing Exercise: The Customer Service Workplace
Unit 2 Assessment
Customer Service Telephone Skills
Customer Service through E-mail and the Internet
Customer Service Teamwork
Customer Service Worker Self Care
Unit 3 Discussion
Short Writing Exercise: Customer Service Skillsets
Unit 3 Assessment
Careers in Customer Services
Customer Service Career Development
Professional Social Networks
Unit 4 Discussion
Short Writing Exercise: The Customer Service Career
Unit 4 Assessment
Project: Customer Service Training Manual
Course Project Discussion
CUST105: Certificate Final Exam
CUST105: Certificate Final Exam ►
Courses
Programs
Help
Getting Started
Discussion Forums
Help Center & FAQ
CUST105: Customer Service
Sections
Course Introduction
Unit 1: The Customer Service Workplace
Unit 2: Customer Service Duties
Unit 3: Customer Service Skillsets
Unit 4: The Customer Service Career
Unit 5: Course Project – Customer Service Training Manual
Course Feedback Survey
Certificate Final Exam
Resources
Activities
Quizzes
About Saylor Academy
Blog
College Credit Partners