Missouri State University: Samuel Dyer's "What Is a Crisis?"

Select "View in iTunes" for the lecture titled "What Is a Crisis?" There are some administrative remarks at the beginning of the lecture, so you may start the lecture at approximately 2 minutes. In this lecture, Dyer discusses how Timothy Coombs, a noted crisis communication author and researcher, looks at defining crisis and how management and employees often have different perceptions about what dictates a crisis.