Skim this website. It shows some of the many challenges faced by the public sector in terms of record keeping. These rules and regulations vary by industry and specific company policies. Both public and private industries face certain legal requirements for electronic record keeping. Aside from legal requirements, there are some cases where having a "paper trail" can protect an employee's interests or document customer service issues. Knowing that the documents you create as a technical writer can have larger implications helps you to better plan and prepare what the documents should contain and how they should be retained.