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BUS603: Managing People
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Course Introduction
Course Syllabus
Unit 1: Individual Behavior
1.1: Attitude and Attributes
Human Relation: Personality
Work Attitudes
Perceptions
Employee Productivity
1.2: Workplace Behavior
Organizational Behavior
Understanding Workplace Behaviours
Key Work Behaviors
Professionalism in the Workplace
Building Professionalism
1.3: Job Satisfaction
Herzberg's Motivator-Hygiene Theory
What Makes Employees Happy at Work
The Effect of Compensation
Job Satisfaction of Generations X and Y
1.4: Person-Job Fit
Matching Employees with Jobs
Multicultural Experience
1.5: Person-Organization Fit
Individual and Cultural Differences
Compatibility with an Organization
Keep Culture in Mind When Hiring
1.6: Factors in Job Satisfaction
The Interactionist Perspective
Determinants of Job Satisfaction
The Mediating Role of Job Involvement
1.7: Decision-Making
Understanding Decision Making
Groupthink in the Decision-Making Process
Decision Making in Management
1.8: Decision-Making in Dynamic Business Environments
Faulty Decision-Making
Overview of Managerial Decision-Making
Idea Meritocracy
Unit 1 Discussion
Unit 1 Study Resources
Unit 1 Review Video
Unit 1 Review Slides
Study Guide: Unit 1
Unit 1 Assessment
Unit 1 Assessment
Unit 2: Motivation
2.1: Motivation Theories
Motivating an Organization
Motivating Employees
Work Motivation for Performance
2.2: Managing Motivation
Retention and Motivation
Manager's Role in Promoting Motivation
Managerial Responses to Motivation
Decision Support Systems
How to Motivate Employees
2.3: Coaching and Employee Empowerment
The Puzzle of Motivation
Managed, Enabled, Empowered
The Benefits of Managing Openly
How to Break Bad Management Habits
2.4: Training
Training and Evaluating Employees
Selecting and Managing Your Team: Employee Training
2.5: Performance Management
Employee Assessment
Performance Appraisal
Motivating Employees through Performance Appraisals
Performance Evaluation
2.6: Feedback
Performance Evaluation: Systems and Processes
Giving Great Employee Feedback
Closing the Loop on Feedback
2.7: Engaging in Difficult Conversations
Managing poor performance
Having Difficult Conversations
Difficult Conversations Made Easy
Delivering a Negative News
2.8: Compensation, Incentives, and Rewards
Reward Systems in Organizations
Compensation
Positive Employee Relations with Millennials
Compensation and Benefits
Unit 2 Discussion
Unit 2 Study Resources
Unit 2 Review Video
Unit 2 Review Slides
Study Guide: Unit 2
Unit 2 Assessment
Unit 2 Assessment
Unit 3: Business Communication
3.1: Sending the Right Message
Types of Communication
Levels of Communication
Communication Channels
3.2: Communicating with Followers
Managerial Communication
3.3: Communicating with Leaders
Emerging Issues in Internal Communications
Managing Your Boss
Mindfulness and Leadership
3.4: Encoding and Messaging
From Assignment to Message
Communicating with Precision
3.5: Written Communication
Look Good in Print
Formal or Informal Writing
Spoken Versus Written Communication
3.6: Language and Presentations
Delivering Your Message
Presentations to Inform
Presentations to Persuade
Powerful Presentations
3.7: Nonverbal Communication
Nonverbal Communication
Improving Verbal and Nonverbal Group Interactions
3.8: Digital Communication
Communication Models
Digital Leadership
Management and Communication
3.9: Business Communication
Managerial Communication and Corporate Reputation
3.10: Receiver Analysis and Decoding
Audience Analysis
Connecting with the Audience
Group Communication Theory
Audience Segments: Psychographics
3.11: Perception
Overview of Perception
Interpersonal Needs
Process of Perception
3.12: Organizing Presentations for the Receiver
Presentation Organization
Communication and Perception
Stages of Listening
Listening and Reading
Unit 3 Discussion
Unit 3 Study Resources
Unit 3 Review Video
Unit 3 Review Slides
Study Guide: Unit 3
Unit 3 Assessment
Unit 3 Assessment
Unit 4: Managing Human Capital
4.1: Managing People
Investing in Human Capital
4.2: Management Processes
Virtual Work Collaboration
Transforming Talent
State Government Managers
4.3: Forces Affecting Human Capital Management
Leading Change in a Complex World
Implementation of a Digital Workplace Strategy
4.4: Business Ethics in Human Capital Management
Business Ethics
Whistle Blowers
Managing Employee Performance
4.5: Managing People Ethically
How Ethical Leadership Shapes Employees' Readiness to Change
Workplace Environment and Working Conditions
Ethical Leadership
4.6: Discriminatory Practices
Prejudice and Discrimination
Employment Discrimination
Multiculturalism and the Law
Stereotypes, Prejudice, and Discrimination
Unit 4 Discussion
Unit 4 Study Resources
Unit 4 Review Video
Unit 4 Review Slides
Study Guide: Unit 4
Unit 4 Assessment
Unit 4 Assessment
Unit 5: Leadership
5.1: The Role of Leadership
Everyday Leadership
Understanding Organizational Behavior
The Crisis of Leadership
The Nature of Leadership
Principles of Management
What It Takes to Be a Leader
5.2: Theories of Leadership
Four Theories of Leadership
Leadership Priciples
Leadership and Organization
The Influence and Behavioural Theories of Leadership
Goal Theory
5.3: Styles, Behaviors, and Traits
Leadership Styles
More on Leadership
Trait Approaches to Leadership
What Makes an Effective Leader?
Traits of Bad Leaders
Behavioral Perspectives on Leadership
Leadership Styles
Honesty in Leadership
Types of Leaders
Other Leadership Perspectives
5.4: Situational Leadership
Contingency Approach
Leadership and Followers
Leadership and Task/Follower Characteristics
Leadership and Decision-Making: The Vroom-Yetton-Jago Model
5.5: Destructive Leadership
Toxic Leadership
When Your Boss Is Plain Stupid
Three Nightmare Traits in Leaders
Signs You Have a Toxic Boss or Leader
The Dark Sides of Leadership and Followership
Consequences of Destructive Leadership
5.6: Strategic Workforce Management
Business Strategy and Workforce Planning
The Role of Leadership in a Digitalized World
5.7: Trust
Some Lines Can't Be Crossed
Building Trust in High-Performing Teams
5.8: Characteristics of Trustworthy and Untrustworthy Leaders
Trustworthiness and Its Impact on Leadership
Emotional Intelligence and Trust in Servant Leadership
Good Leaders Build Trust
Habits of Untrustworthy Leaders
5.9: Organizational Trust
Trust Underpins Organisational Effectiveness
How to Build (and Rebuild) Trust
An Empirical Study on the Organizational Trust
5.10: Creating a Collaborative Organizational Culture
Listen, Learn, then Lead
Organizations with Innovative IT Departments Value Collaboration
Unit 5 Discussion
Unit 5 Study Resources
Unit 5 Review Video
Unit 5 Review Slides
Study Guide: Unit 5
Unit 5 Assessment
Unit 5 Assessment
Unit 6: Managing Groups and Teams
6.1: Group Behavior
Work Groups
Group Structure
Intergroup Behavior and Performance
Managing People and Other Horror Stories
Decision-Making in Groups
6.2: Group Dynamics
Group Life Cycles and Member Roles
Group Dynamics
Five Models for Understanding Team Dynamics
6.3: Group Cohesion
How to Turn a Group of Strangers into a Team
Team Cohesiveness
Team Success
The Effects of Authentic Leadership on Employees' Well-Being
Teamwork and Leadership
Group Dynamics in Healthcare Settings
6.4: Characteristics of Group Development
The Effects of Leadership Styles on Team Motivation
Group Potency and Its Implications for Team Effectiveness
Building Effective Teams
Teamwork in the Workplace
6.5: Diversity in Teams
Diversity and Multiculturalism in Human Resource Management
Diversity and the Workforce
6.6: The Value of Diversity
Diversity and Inclusion in the Workforce
Respect for Diversity
Benefits and Challenges of Workplace Diversity
Diversity and Its Impact on Companies
6.7: Managing Diversity and Inclusion
Recommendations for Managing Diversity
Inclusive Leadership and Potential Barriers
6.8: Conflict
Conflict and Negotiations
Managing Conflict in the text book Group Communication
Conflict Resolution by Managers
6.9: Teamwork
Secrets of Successful Teamwork
Defining Teamwork
Teamwork in the Workplace
Multicultural Teams
6.10: Team Challenges
Optimal Structure for Managing NGOs
Organizational Factors Influencing Project Success
6.11: Team Effectiveness
Principles of Team Effectiveness
Team Building
The Team Interaction Process
6.12: Collaboration
Cultivating Collaboration
Collaboration In and across Teams
A Guide to Collaborative Leadership
Effective Teamwork and Collaboration
Unit 6 Discussion
Unit 6 Study Resources
Unit 6 Review Video
Unit 6 Review Slides
Study Guide: Unit 6
Unit 6 Assessment
Unit 6 Assessment
Unit 7: Creating a Winning Organizational Culture
7.1: Organizational Culture
Corporate Cultures
Organizational Culture
Creating Culture Change
Shaping Organizational Culture
Key Dimensions of Organizational Culture
7.2: The External Environment
Factors of Organizational Culture Change
External and Internal Organizational Environments
7.3: Organizational Design
What Is Organizational Structure?
The Basic Building Blocks of Organizational Structure
Factors Influencing Organizational Design
Understanding Team Design Characteristics
Organizational Structures and Corporate Cultures
7.4: Organizational Design Models
Common Organizational Structures
Organization Design Challenges
Strategy through Organizational Design
7.5: Agile Organizational Design
The Science of Organizational Design
Pattern for Agile Organizations
7.6: Mentoring and Talent Management
Attracting the Right Workers
Building an Organization for the Future
7.7: Developing Talent
Human Capital Management: Don't Reinvent the Wheel
Mentoring the Millennial Generation
7.8: Structuring Career Progression
The Professional Development of Subordinates
Superior-Subordinate Developmental Relationships
7.9: Succession Planning
CEO Selection and Succession Planning
Reflect to Create
Unit 7 Discussion
Unit 7 Study Resources
Unit 7 Review Video
Unit 7 Review Slides
Study Guide: Unit 7
Unit 7 Assessment
Unit 7 Assessment
Unit 8: Power, Politics, and Change
8.1: Power and Politics
Power and Politics in Organizations
Political Behavior in Organizations
8.2: Power Bases
Bases of Power and Influencing Tactics
Power in Interpersonal Relations
8.3: Counterpower and Strategic Contingencies
Uses of Power
8.4: Influencing Organizational Politics
Limiting the Influence of Political Behavior
Politics and Politicking
Leveraging Power and Politics
8.5: Change Management
Change Management
Organizational Change
Models of Change Management
Why Is Organizational Change So Difficult?
8.6: Rapid Responses in a Changing Environment
Leading an Organization in an Agile-Age
Agile Leadership
Agile Culture
Creating an Agile and High Performance Team
8.7: Changing Mindsets
Changing Mindsets
Develop the Mindset of a Leader
Engage the Process
Strategies for Successful Organizational Change
Unit 8 Discussion
Unit 8 Study Resources
Unit 8 Review Video
Unit 8 Review Slides
Study Guide: Unit 8
Unit 8 Assessment
Unit 8 Assessment
Study Guide
BUS603 Study Guide
Course Feedback Survey
Course Feedback Survey
Certificate Final Exam
BUS603: Certificate Final Exam
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BUS603: Managing People
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